SeneReviews of senestudio.com

They’re extremely dishonest with their selling process. After my suit arrived and the jacket and pants were awfully mismatched in sizing, I started their fix it process and it turns out they don’t actually reimburse you for local alterations as promised during the purchase. They give you “store credits”. So you have to spend more money! That’s just false advertising. The process itself is also very slow. Took them a month to ship the suit and it would have taken another 1-2 months to have it fixed by them. All that aside, their “smart sizing” is useless, and the suit itself feels very cheap. Almost as if bought in bulk from China and just slightly adjusted. I don’t recommend them at all. Save your time and money. —————————— Since I can’t reply to their shameless response, I add it here as an edit: The timeline they’re claiming here is absolutely false. It’ll take about a week, at best, to arrive then per their claim 3.5 weeks, possibly longer, to fix. Then they’ll ship it with the slowest method possible as they did initially. Best case scenario it’ll take two months. Secondly, the “store credit” was not mentioned once during the checkout process. Only deep in sub pages. At the time of purchase it’s all “we’ll reimburse for local alterations”. Last time I checked, local tailors don’t accept imaginary store credit as payment. Thank you for also proving my point. The suit size was good, but the pants were sized for at least 1.5 sizes smaller. Which begs the question, what tailor would make that and think yeah these match, I nailed it. Answer is bulk bought and tweaked slightly. When I said the suit is perfect, it wasn’t referring to the cheap material. And I was being polite to your rep. I had both the pants and the suit tailored locally so they’ll actually fit me. You are running a cheap shady business and I hope people find these reviews before wasting money at your store.

beyond the clothes being great fitting and well made -the service to get it just right is impeccable and efficient. I have purchased about four pieces so far and all are great!

I purchased the cumulus shirts and the final product came out as expected and feels truly personalized. I was especially impressed with the feel of the material used to make the t shirts. It was comfortable, feels high quality, and the weight of the shirt felt nicer than expected. The color did not fade after 2 months of machine wash (~once a week). For context, if you order multiple shirts, they will only ship 1 out first so you can confirm the fit before they make the rest of your order. So if you don't confirm the fit with them, the remainder order will sit idle. (yes you paid for all of it upfront. I received 1 of my 3 orders fairly quickly and the rest took a while because I missed this detail. This was my fault for not reading the entirety of my order confirmation. But I did provide the feedback on making it more UI friendly for reminding customers to confirm the fit and they've told me this improvement is something already in the works and will roll out soon :). Overall, I really liked the product and have purchased 3 more shirts.

Excellent quality clothing and fantastic customer service. Very happy with my order.

A couple of years ago, I was constantly getting SPAM from this outfit. When contacted directly, they denied having an account using my e-mail and denied that it was on any mailing list. Reported to the UK ICO and left a negative review here, and miraculously the SPAM stopped... Well now they are at it again, and again deny it so again reported to the ICO and getting another bad review here, hoping that STOPS the SPAM SPAM SPAM.

The Blazer I purchased is complete trash. It's made of very cheap material and looks that way. In addition to this, the return policy is a scam. Don't get trapped by this trash company. You have 14 days to return an item, but to initiate the return, you will have to go through all of the customer support communication and steps, which takes 14-days. Custom or "unique" items, as they put it on their website, are not returnable at all.

I purchased two suits as a gift for a friend who had never worn a suit before. Upon receiving the first suit, Sene's support team was very helpful in guiding us through the adjustment process to ensure a perfect fit. The exchange process for alterations was relatively painless, though there was quite a long wait time (over 7 weeks and counting). In the meantime, the second suit arrived, and thankfully, it was a perfect fit. Initially, I had left a very negative review because I wasn’t receiving responses to my follow-ups regarding the adjusted suit. However, it turns out there was an unexpected technical issue that prevented me from receiving their emails. A team member personally reached out from a different email account, which I was able to receive, and provided the long-awaited update. Advice for future customers: If you don’t hear back from Sene, I recommend including a note in your follow-up email stating that you haven’t received a response and requesting that they contact you from an alternative email (not their default Support email). This may help if you experience the same issue I did. Overall, while the fulfillment timeline can be on the slower side, Sene did come through, and I appreciate their effort to ensure a great fit for my friend. He’s excited to receive his final adjusted suit!

I really like the fabric and wish it would have worked out, but they're marketing a custom suit, but are unable to take actual measurements that would cause the suit to fit properly. I sent my suit back once and it took 3 weeks then when I got the re-make back it still didn't fit properly. This means I'd have to send it in again and wait another 3 weeks for my suit. There was way too much fabric in the pant legs, suit jacket arms etc. I love the fabric and wish you could have tailored it to my satisfaction since I would have wanted to keep the suit. Customer service is slow to respond, you can't call anyone and meanwhile I paid for a suite months ago and still can't use it. Waste of time.