SeneReviews of senestudio.com

I ordered a tux from this company on Sept 12th. I still do not have it. I paid for overnight shipping and was informed it shipped on 10/9. I paid $85 for overnight shipping. No one will answer the phone. Email responses take days and are lacking. I have a suit from this company that is decent, however - I will never do business with this firm again

It’s pretty ironic, I recently left Sene Studio a positive review because I somehow got lucky and actually received a basic polo I ordered. At this point, I’m convinced I was the exception rather than the rule. I’m genuinely starting to wonder how this company continues to operate while flooding social media with ads. I ordered standard, non-custom shirts over a month ago, and no one has been able to give me a straight or honest answer about when or if they will actually ship. This is exactly why so many social media brands are hit or miss. Everyone has a great marketing strategy until it’s time to execute. Either Sene Studio cannot keep up with demand, or the company is simply being managed poorly. There is no reasonable excuse for a basic, non-custom item to take more than a month to ship without clear communication. And please stop hiding behind the “Made in USA/LA” marketing if you cannot deliver within a remotely reasonable timeframe. If production or fulfillment is delayed, just be upfront about it. Most customers are reasonable and patient when they’re told the truth. What people won’t tolerate is being strung along with vague responses, empty promises, and no actual resolution. I now have four items from Sene Studio, including two that took more than two months to receive, and I won’t even be able to wear them because their standard polos are ridiculously long. I’m 6 feet tall, wear a Large, and the polos practically come down to my knees. I was offered a "remake" two weeks ago and still have no clear direction on how to begin this process. The customer service experience has been almost comical. They are very good at telling you what they think you want to hear, but when it comes time to actually take action, solve a problem, or deliver on a promise, nothing happens. It’s almost as if the company is paralyzed by incompetence. I have wasted more time and energy dealing with four pieces of clothing than any customer should ever have to. A brand I once genuinely liked and enjoyed buying from has completely ruined that goodwill. At this point, the trust is gone. If you’re considering ordering from Sene Studio, proceed with caution. Based on my experience, there is a very real possibility that you could be waiting weeks or even months for your order, with little more than vague answers about when it will actually arrive. I’m simply done with Sene Studio. You may get lucky and receive your order without an issue, as I initially did, but I would think twice before spending your money here unless you’re prepared for potentially unreasonable fulfillment times and a frustrating customer service experience. Do better or stop taking people’s money until you can fulfill the orders you already have. Your customers deserve better even halfway better would be an improvement.

I only write this to spare another customer for wasting money. I went in to my first purchase excited to find a new option for custom suits. The suit arrived several weeks later. Ill-fitting, cheap-looking material (so much it irritated my skin). The company accepted a return for credit. I’ve spent some on an overpriced black t-shirt (which is dark gray at best) and an equally overpriced windbreaker. Both items arrive weeks after purchase (allegedly resulting of their “custom” manufacture). Each purchase offers return options (at an additional cost). I’m more inclined to eat the rest of the credit rather than have any more transactions with the company. Caveat emptor.

Terrible experience. I ordered a merino wool shirt for $88 with enough time to receive the shirt for our anniversary trip. Never got it. Thought it might be an IG/Facebook scam so I filed a chargeback with my bank and thank god I did. After emails back and forth they finally sent the shirt anyway and it's the sizing is way off! It's not even close to a mens medium, it sits above the waist/jeans. When I raise my arms I look Will Ferrell in the "more cowbell" skit on SNL. Then after showing my wife how it fits, when she was done laughing, she looked at it and noticed it's pima cotton! What a total scam of a company, they should be embarrassed.

Horrible Customer Service. Placed order 5 weeks ago. Still dont have my order. Sene took my money and stop replying to my emails. Constantly told me my order would ship next week for 5 consecutive weeks. Its ridiculous. No customer service number. Zero help. Dont buy anything from them. Last order I had shirts wash horrible. Terrible product. I should have learned my lesson. Million other companies out there. Dont order from them. Check the reviews. Same story.

There are so many great brands with quality products AND the service to back it up. This is not one of them. The fabrics are no doubt good but the service when something didn’t go well the service was horrible not bad horrible. To make matters more shocking I bought about two dozen of their shirts. You would think they would value a better than average customer. Nope. Stay away if you don’t want to be really disappointed.

this company ass. they didnt send half my order and I forgot. A year went by and I emailed them and aksed what happened. They said it was out of stock but never offered my a credit or refund. Just took the funds. If i didn't backtrack the order I would have never got my money back. Then I tried to order again with the credit that I had to ask for and nothing fit after multiple makes. They asked for the old clothes back weeks after I had already re-ordered. just afwul service and company

trash - I ordered a shirt, didn't like the fit and started down the path of never-ending bs to return. They advertise easy return, not so much. Once I finally got a return label my wife sent the shirt back and they emailed saying it was moist and not new, and they weren't going to give me a refund. You will be trapped. Buyers beware, complete waste of money. I've bought $20 shirts off amazon that are better quality than this. Per their reply- it’s absolutely a lie. If any of that is true it’s how they sent me the shirt. Trash!