Send FlowersReviews of sendflowers.com

I am writing to express my extreme dissatisfaction with the service I recently received from your company. I placed an order for flowers with the expectation that they would be delivered as planned. Unfortunately, not only were the flowers not delivered, but I was also never informed that the flowers I ordered were unavailable. This lack of communication and failure to meet your advertised services is unacceptable. It reflects poorly on your company’s reliability and commitment to customer satisfaction. Your failure to notify me or offer an alternative solution has left me frustrated and deeply disappointed. This experience has been the most unsatisfactory encounter I have had with any company. I trusted your business to deliver on your promises, and you failed to meet even the most basic expectations of service. Please know that I will be sharing my experience with others to warn them of the risks of ordering from your company. If you cannot meet customer needs, you should reconsider advertising services you cannot reliably provide.

I ordered a bouquet called Treasured Rose bouquet. Online, the arrangement was full, symmetrical, contained roses as well as small mums and red holly berries. It was suitable for a table centerpiece. My friends received an asymmetrical, lanky bouquet of long needled fir branches, tall, with a few red carnations and one spray of small white carnations tipped with pink. Not even close to how it should have looked. And definitely not even close to what I had paid for value.

The worst company EVER. Do not use. Delivery delayed multiple times despite paying for same day delivery. Finally cancelled order. Difficulty getting money back.

I tried twice to order what looked like a beautiful and reasonably priced centerpiece for my in-laws. Everything about the SendFlowers.com website looked legit and professional. I didn’t think I needed to check if it was legitimate before I placed an order. Wrong! This site is fraudulent! The flowers were never delivered and what I got were offers of meaningless discounts and an email that says if my credit card is not refunded the full amount, to contact my bank! I’m also out $75+ dollars! Do NOT use this site. It’s a scam. So, so sad that consumers are now forced to research a business before they place an order.

I've been pleased with the flowers, which I've been told are very nice. However, I find their prices quite expensive and am charged an additional $13.99 on top for delivery. I had some questions and wrote to their customer service, but they don't address my quesitons and don't appear to care very much. The next time I will probably search for another florist.

1 star because they refunded me for delivery and fee for same day delivery. VERY unsatisfied. SO unreliable. On Friday, I ordered a sympathy bouquet for my friend who lost his MIL, paid for same day/weekend delivery, aware that it would be delivered by the next day, Saturday. It wasn’t delivered Saturday. I called on Sunday to follow up, they said they would refund me the same-day delivery charge as well as the delivery fee and that it would be sent that day. It wasn’t delivered Sunday. Or Monday. I called Tuesday very upset that it still hasn’t been delivered. They said it will be delivered Tuesday by 7pm. Still hasn’t been delivered. My friend is taking his wife out of town for a week to heal and will not be able to receive the flowers if they were to be sent Wednesday or even the weekend. Thank you so much for nothing but disappointment.

I ordered a deluxe bouquet for a special birthday celebration. Flowers arrived, but were nothing like the picture online. Called customer service twice and was assured of a replacement. Nothing came. Sent an e-mail and got an immediate response and apology. They offered to make amends by resending flowers. I updated the company Monday, when nothing appeared to be happening and attached the photo. Finally, after another email on day three a supervisor called and replacement flowers were sent. Lesson here…if not satisfied, be persistent in your complaint. Had both bouquets been put together they would have been the deluxe product ordered. Send Flowers resolved the problem and honored their guarantee.

Ordered $70 flowers to be delivered today. Received a delivered email and yet no one arrived with flowers. Called. Clearly offshore customer service proceeds to tell me repeatedly I must check with the recipient. I said I’m with the recipient. Proceeds to say oh well they will be there tomorrow. I said no. I ordered for delivery today. Says they mark them delivered sometimes even though they didn’t but they will come tomorrow. I said no that’s fraud refund me. Says I’ll give you 20% off and they will be there tomorrow. Now yelling, NO refund me. This is fraud. We aren’t even home to receive them tomorrow. Finally cancels order and refunds - now I get to hold my breath on that refund making it to my account.