Send FlowersReviews of sendflowers.com

Birthday is technically every 4 years. Tried to surprise my grandmother on her birthday and they screwed it up. It's now been 4days after the delivery date and nothing. Do Not Use them.

Ordered five hours ago and they were already delivered. Had problems with company before but this time it was great! Thank you!!

They fail Promise satisfaction guarantee and same day delivery..... NOT TRUE I order and paid Flowers, Balloons and Teddy bear from my sick Daughter.....3 hours later I just got an email with "apologies" Bad business: You should not promise what you cannot do

DO NOT USE! I ordered flowers in a blue vase with a blue teddy bear for the arrival my new grand son. Neither were delivered but a plain glass vase with a very sad ribbon 3 balloons I ordered were there but the flowers were substituted with cheaper ones. All in all very disappointing as I paid almost 80 euro for them! Never never again. UPDATE FROM SEND FLOWERS Thank you for taking the time to communicate to us why our product did not meet your expectations. I apologize that such inexcusable errors were made with your order. We have every intention of providing the best solution available to resolve the issue as soon as possible and regain your confidence in our company. We would like to offer you 30% to show how deeply sorry we are for the substandard service demonstrated by both our company and our delivering affiliate. The value of our arrangements is not typical of our services as we have a selection of preferred vendors to accommodate the variety of arrangements we offer. Although unforeseen issues may arise, please rest assured we will further evaluate how we can prevent this problem from occurring again in the future. Your feedback is highly appreciated and will assist us in better serving valued customers like yourself. Again, we apologize for any inconvenience you have experienced while using our company. It is our goal to retain you as a satisfied customer and hope to serve you again in the future. 30% off another order?? No way will I risk throwing more money their way. Sad thought!

I ordered flowers for my friend who lost her baby and it was his 1st birthday. I picked a bouquet that was available for next day delivery. I got the confirmation letter to my email right away for next day delivery. I get a text the next night and asked if I had sent anything I said yes that they should have gotten the flowers. He said nothing showed up. When I called their customer service the automated teller said my order number was out for delivery. I continued to call back several times until I got a real person who told me they couldnt deliver it today and wanted it rescheduled for Monday. I was like no that's not ok they wont be at that address and I needed them TODAY! I asked why I wasnt notified. She said I should have got an email. I stated I didnt and as I'm on the phone with her it comes through to my email at 1048pm!!!! She asked what she wants me to do I told her refund my money and I wanted nothing to do with them! I wish I could give them 0 stars very disappointed!!

I was sending flowers to a friend who got hospitalized. I paid on the 17th of February with a scheduled delivery on the 21st of February. I called them on the 20th of February because I was told that my friend will only get home on the 22nd and wanted to schedule the delivery for the 22nd. I got transferred to the ACCOUNTING department (nobody told me why), then they told me that they wanted to discuss details with me about the order and that this was NOT CONFIRMED! If I don't call them they would have NEVER delivered the flowers (yet they took my money immediately). At no point did they reach out to me via phone or email saying, hey, please call us regarding to your order. NOTHING! So anyway, when everything was squared out I asked to deliver on the 22nd instead. They said no problem. Then I got an email on the 21st saying it was delivered. Thanks! RIDICULOUS CUSTOMER SERVICE, CARELESS MANAGEMENT, CUSTOMERS ARE THE LAST TYPE OF PEOPLE THEY WANT TO PLEASE!!! They don't care if they ruin your occasion because they never reached out to me to call them and if I did not call them they would not have delivered my flowers, yet they were completely content about taking my money IMMEDIATELY! SHAME ON ALL OF YOU!!! LAST TIME (and first) I USED YOUR SERVICE!!!

Honestly a terrible service. I ordered flowers for my mom for Valentine's Day. The company had a 9-6 pm delivery window, which they completely missed. After trying to track them all day by the phone number they give for tracking and getting no information, I called. I was on hold for 20 minutes waiting for a customer service representative. A woman finally answered and after explaining I was trying to track the flowers, she put me on another hold for 10 more minutes. Finally, she came back and informed me the florist was "running behind because it was Valentine's Day" but they would be delivered by the end of the day. I asked again to be certain and was told again, they would be delivered on the 14th. Fast forward and they were delivered on the 15th at 11 am. Absolutely absurd. I could have gone with another company and my mom would have actually had her flowers on Valentine's Day. The company should have preplanned for the number of orders they were going to have for Valentine's Day or stopped taking orders. Also, if they were running behind the day of, they could have sent out an email to let their customers know. OR, they could have not told me multiple times they would still be delivered once I called. Such a waste of money and 30 minutes on hold for no reason. DO NOT purchase anything from this company. All these issues don't even include how the bouquet looked nothing like the picture online. Not worth a dime.

DO NOT EVER use SENDFLOWERS.COM. You will regret it. They are a sham, cheat and do not deliver what you paid for. I ordered a boutique Vera Wang arrangement for a special occasion that comprised purple Mokara Orchids and Lisianthus among other flowers. First they called me on the scheduled date of delivery to say that the local florist could not create the arrangement and could they deliver some other day? I had checked on their site before ordering, that the particular arrangement was available in that local area. When I insisted they deliver on the day itself they said they would try their best. They delivered late at night, after the party, and the arrangement had no Orchids and no Lisianthus. Instead they had "stuffed" the arrangement with cheap Alstroemeria and tiny roses to create the delivery. So disappointed - but it was too late. Reading through the other reviews, learnt my lesson. If you are wise, learn from my experience, not your own.