Amy O.
This company deserves ZERO stars
This company deserves ZERO stars. It's a giant scam. DO NOT waste your dollars on this site. I should have known better. The old adage stands: If it sounds too good to be true, it is!
Since 2003, SellMyTimeshareNow has been the most trusted timeshare resale and rental company in the industry. We drive real results, making life easier for timeshare owners just like you.
SellMyTimeshareNOW (sellmytimesharenow.com) has 417 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Amy O.
This company deserves ZERO stars. It's a giant scam. DO NOT waste your dollars on this site. I should have known better. The old adage stands: If it sounds too good to be true, it is!
Erica K.
Title: SMTN is a Scam – They Take Your Money and Disappear If I could give SMTN zero stars, I would. My partner and I were newly postpartum and looking for a legitimate way to sell our timeshare. After being bombarded with marketing emails about their Maintenance Fee Protection Program, we finally called in. The salesperson was incredibly friendly, reassuring, and made us believe this was a smart investment. They promised that our HOA fees would be reimbursed as long as our listing was available, and that similar listings were selling “left and right.” It all sounded great—so we paid $2,400 to list our timeshare, thinking we’d get that back (and more) within a year. Fast forward a year later—our once-responsive salesperson vanished, replaced by generic automated emails. We later found out that in order to get reimbursed for HOA fees, SMTN had to first rent out our timeshare and get paid themselves—something we were never told upfront. And just when we thought this couldn’t get worse, we were told we now had to pay another $150 to remain in the “maintenance reimbursement program”—a cost that was conveniently left out of our initial conversation. When I called in to express my frustration, they had the audacity to ask if I had referenced the contract with all the fine print outlining these details. No, I didn’t—because we had a newborn, were exhausted, and desperate for help. We were the perfect customers for their scam—too overwhelmed to comb through every hidden clause in a contract while just trying to survive life with a newborn. They know exactly who they’re preying on. At this point, it’s clear SMTN is just a money trap. They rope you in with false promises, take thousands of dollars, and then disappear. You’re left doing all the work yourself to market and sell your listing, while they refuse to provide real customer service. When I asked why I couldn’t even get a real person to check in on my listing, they gave me the ridiculous excuse that “everyone is on different time zones.” Seriously?? SMTN does not care about you. They only care about getting your money. Unless you want to waste thousands on a useless listing, do yourself a favor and stay far, far away from this company.
customer
Horrible experience! Poor customer service. Had to file a dispute with my bank to get my money back.
Response from SellMyTimeshareNOWFeb 24, 2025
At SellMyTimeshareNow, customer service is important to us. We are sorry to hear that your experience was not met to your satisfaction. We do our best to keep our customers happy and are passionate about making right of any issues that arise. Based off the name you provided for your review; we are unable to locate your file. Should you have contacted Customer Care, we would have been happy to assist you and hear out your concerns.
Sivenn L.
Worst experience-save your money! They’re trained liars.
AC
These are fake review!!! Do not go to this company for any help! I read all the reviews and went through them thinking they were ethical, however, they never respond to you and I haven't received any updates, or anyone to even look at my timeshare in over a year. Lies Lies Lies! Run and save your money!!! I wish I could give them - stars
Response from SellMyTimeshareNOWFeb 3, 2025
We are sorry to hear that you believe our reviews to be fake. We are the largest online resale market for buying and selling timeshares. Our thousands of reviews amongst our platforms are a testament to the service we have provided to each of our clients. Everyone's situation is different, and although we do also have negative reviews, we always strive to make everyone's experience positive and to try to turn a negative experience into a positive. Unfortunately, we are unable to locate your file based off the name you provided for this review. Our customer care team works hard to ensure that no client goes unheard. Please contact 1-877-815-4227 with your questions/concerns and we will assist you.
sneti
The biggest scam ever in the timeshare area ! Their goal is to crook you so runaway as quick as you can don't pay any fees, you'll never ge any service and your timeshare will never be sold !
Response from SellMyTimeshareNOWFeb 3, 2025
Sneti, we would like to contact you regarding your claims, but unfortunately, we are unable to locate your file based off the name you provided. We have a dedicated customer care team that is always willing to help each and every one of our clients. While we welcome the opportunity to publicly address our clients concerns through Trustpilot, we always recommend our clients first reach out to our customer care team at 1-877-815-4227.
Bob R.
So far no sale lowered the price to almost zero.apparently phoenix is not very attractive.my only complaint is that SMTS was not up front when they said we would sell our unit fast??? $2500 later no action. Marriott would take the unit back free of charge.
George F.
I had engaged a marketing contract with SMTN on Nov 15 and with change of heart on Nov 16 cancelled the contract. According to terms on their contract there was 10 days for total cancellation yet to this day they are still marketing the timeshare: terms include reimbursement within 20 days of cancellation. READ YOUR CONTRACT.
Response from SellMyTimeshareNOWDec 17, 2024
George, our Customer Care team promptly responded to your cancellation request. There is a process that must be followed to ensure that your refund is properly executed and that we have proper documentation on our side for accounting purposes. This process includes a DocuSign which was sent to you previously. As you have not yet signed, this has delayed the processing of your refund. Moreover, our Customer Care team has been trying to get back in touch with you on multiple occasions, but we have not heard back from you. We will, of course, honor your refund request as soon as the DocuSign is executed, as the request was received within the 10-day cancellation period as you noted. Please contact us at 1-877-815-4227 at your earliest convenience so we can take the necessary steps to finalize your cancellation request and remove your ad.