Kenneth P.
So far
So far, after almost 6 months, I have reduced the price they recommended by 80% and still have not one inquiry. Thay seriously overvalued my timeshare and led me to believe that they could actually sell it........
Since 2003, SellMyTimeshareNow has been the most trusted timeshare resale and rental company in the industry. We drive real results, making life easier for timeshare owners just like you.
SellMyTimeshareNOW (sellmytimesharenow.com) has 417 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Kenneth P.
So far, after almost 6 months, I have reduced the price they recommended by 80% and still have not one inquiry. Thay seriously overvalued my timeshare and led me to believe that they could actually sell it........
Walta B.
Sell My Timeshare Now (SMTN) is Unethical. Agents claim they are BBB accredited but they are not. On 1/25/2025, my husband and I paid SMTN $3,000 to list our timeshare for sale. The agent strongly suggested that comparable units were selling between $30,000-$42,000. While he stated there were "no guarantees," he said similar units were actively selling in that range and recommended we list ours at $36,999. After paying the fee, we received no offers and no proactive communication. By May 2025, after seeing no movement, I reached out expressing concern. I learned today (2/11/2026) that there had been zero offers on our unit since listing. Recently, when contacted about renewing the annual dues for our "membership", I told the agent that I was never made aware of any member benefits or fees. I then inquired again about the sale or our unit. I was informed there had been no offers since we signed up in January of 2025. I was then told that similar units are currently selling for approximately $6,000 -- a significant difference from the $30k-$42k range originally presented to us. We were then advised that if we want a "quicker sale", we should lower our price to compete at the $6,000 level. Our timeshare cost us over $24k. At this point, we have paid $3,000 upfront, received no offers in over a year, are being asked to renew a membership, and sell our $24k+ timeshare unit for $6,000. I encourage anyone considering this company to: * Read ALL the 1/5 star reviews on all sites. * Research actual resale values independently before paying upfront fees * Ask for verifiable proof of recent comparable sales * Be cautious of high suggested listing prices that may not reflect the current resale market I regret not doing more research beforehand and hope this review helps others make a more informed decision.
Jeff
They charge an upfront fee and then to NOTHING to try and help you sell your timeshare other than post the listing on their website. My timeshare has been listed for about 2 years and I have not had one single valid inquiry or a potential buyer. I have reduced the price 3 times and I had to be the one to reach out and initiate all communication no one ever reaches out to you to see how they can help of offer suggestions. Do not pay the fee and sign up with them as they provide no return on your monetary investment and you cannot get your money back. Don't waste your money as you are probably better off just posting it in Facebook Market Place and even get more traction than this company will be able to get for you. Basically, your timeshare is worth nothing so don't pay them to try and sell it for you because it ends up being just more wasted money. Just another avenue of the timeshare scams consistently out there.
Response from SellMyTimeshareNOWJan 16, 2026
Jeff, we are very sorry to hear that your expectations were not met with regard to our services. We are an online marketplace where timeshare owners can advertise their ownerships for sale to potential buyers. Our marketplace is online and global, and we invest heavily in advertising across various channels to drive interested buyers and renters to SellMyTimeshareNow.com, giving the owners we work with the best opportunity to receive an offer and sell their timeshare. Unfortunately, we cannot and do not guarantee any timeframe to receive an offer or for a successful sale, as a variety of factors can contribute to this including ownership, asking price, and other market conditions. However, we will continue to advertise your timeshare and work with you until you have accepted an offer and have successfully sold your timeshare. Customer service and your experience is very important to us, and we would like to further address your concerns. Please call our Customer Care team at 1-877-815-4227 for immediate assistance. We look forward to speaking with you.
Gitta B.
THEY ARE NOT BBB ACCREDITED AS THEY CLAIM!!! We hired SMTN on Nov. 6, 2025 to sell our MARRIOTT KAUAI timeshare and charged the $2,000 flat fee (NOT a commission and not subject to real estate laws!) to our VISA. Cancelled the listing ONE day later, because a friend whom we mentioned it to wanted to buy it from us. Requested a refund on Nov 7, emailing "Customer Care" (but they don't care) several times to ask when we can expect the refund - NEVER got an answer! SIX weeks later Dec 22 had still NOT received it! I had also emailed the initial representative 3 times (who responded promptly every time, claiming he'd pass my complaint on to his Director, but who apparently did NOTHING), and threatened to contact State Attorney General's Office. He promised again to remind his Director (who should be fired), and told me that this slacker would make sure we get the money by Dec 23. And that's what it took to finally get the refund!! I DO NOT recommend hiring SMTN, instead using one of the well-regarded, professional and trustworthy DIY platforms to sell the timeshare YOURSELF (it's easier than one might think, as I've done that before with RW!), or to someone you know and trust, like we did this time!
Response from SellMyTimeshareNOWJan 8, 2026
Thank you for providing your feedback, and we are sorry to hear that your experience did not meet expectations. At the time you left your review, your refund was already in the initial stages of processing. There are certain steps that must be completed in order to finalize the refund. We want to ensure this is resolved properly for you; however, we have been unsuccessful in reaching you through our multiple attempts. Customer service is very important to us, and we would appreciate the opportunity to speak with you as soon as possible to finalize your refund request. Please return our call at your convenience at 1-877-815-4227.
Stanly T.
Scammers . Most of their reviews look fake . They charged thousands of dollars as upfront to sell my timeshare and it’s 4 months , not even an Enquiry or offer . Don’t waste your money with them
Response from SellMyTimeshareNOWDec 17, 2025
Thank you for taking the time to share your feedback, Stanly. We’re sorry to hear that our services have not yet met your expectations, and we sincerely apologize for the frustration this has caused. All of our reviews come from real clients and are a testament to each individual’s personal experience with our company. As an online marketplace, SellMyTimeshareNow.com provides timeshare owners with the opportunity to advertise their ownerships for sale to potential buyers worldwide. Our marketplace is global, and we invest heavily in advertising across a variety of channels to drive interested buyers and renters to our website, giving the owners we work with the best possible opportunity to receive an offer and successfully sell their timeshare. At this time, your ownership has been listed for approximately four months. While we understand how discouraging it can be to wait, several factors can affect the timeline for receiving inquiries or offers, including the specific ownership, the asking price, resort demand, and overall market conditions. Please be assured that we will continue to advertise your timeshare and work with you until you have accepted an offer and have successfully sold your timeshare. Customer service is very important to us, and a representative will be reaching out to you directly to address your concerns in more detail and answer any questions you may have. We appreciate your feedback and the opportunity to improve your experience.
Ali S.
This company does NOT help you sell your timeshare. It takes your money in exchange for posting an ad you can never edit in some dusty corner of the internet and promising you that they will "never stop advertising until you sell." Turns out, nondescript web pages DO live forever. SMTN promises to advertise, promote, and market your timeshare until it sells. What they actually guarantee is to "advertise" your listing until it sells. That is two very different promises. The first assumes assistance, marketing, an actual human to work with. The second, and the actual experience with this group, is white-glove sales service and absolutely no response from the company at all after they get your money. It's basically Facebook Marketplace for timeshares. We've had an agreement with this company for over 3 years. We haven't received a single offer, nor have we received a single email or offer to help from SMTN. Every request I send to them for help goes ignored, including their "approval" to make updates to my listing. I have never been able to edit my listing, and have not received one response for all of my efforts. This is just more money we've thrown away. You're better off on Facebook.
Hana
This company is exceptionally helpful until they got your money. I understand that selling on my behalf does not necessarily happen overnight; but the communication is absolutely appalling. I’m waiting for many replies from SMTN for weeks now, no matter I use the best option to raise my enquiries via my log in details/my portal. Walk as fast and far as possible away from SMTN. Replying to your reaction to my review: I always use the method you are suggesting: Messages within my SMTN portal and the customer care email address. Since your reply on Trustpilot I sent you a new email. I shared with you that I would appreciate if you can call me instead. I live in the UK. I do not expect your response immediately, but there is so many unanswered emails or messages within the portal. Please contact me as a matter of urgency as I do not feel supported by SMTN at all, since I paid you the fees for doing so.
Response from SellMyTimeshareNOWNov 11, 2025
Thank you for taking the time to share your feedback, Hana. We’re very sorry to hear about your experience and understand your frustration regarding communication delays. At SellMyTimeshareNow, we take customer service very seriously and strive to provide consistent, transparent updates throughout the entire process. We have a fully staffed customer support team dedicated to assisting our clients with any questions or concerns, and we want to ensure your inquiries are addressed promptly. We apologize that you have not received a reply to your recent messages. As we’re unsure which method of contact you used, please reach out to us directly at 1-877-815-4227 so we can personally review your case and make sure you receive the attention you deserve. We appreciate your patience and the opportunity to make things right.
Beatriz V.
Scam, scam Not onnly did they no sell my properties,but they lost them
Response from SellMyTimeshareNOWOct 22, 2025
Beatriz, we’re sorry to hear that your experience did not meet your expectations. Customer service is very important to us, and we strive to provide a positive experience for all our clients. We would like to discuss this matter with you, and a customer care agent will be reaching out to you soon to help find a resolution. While we welcome the opportunity to address our clients’ concerns publicly on Trustpilot, we encourage you to contact our customer care department directly at 1-877-815-4227 for immediate assistance.