AmazonReviews of sellercentral.amazon.com

Zeer slechte klantenservice. Reageren niet op je vraag of praten er omheen. Ik heb ze 3 mails gestuurd waar ik 3x exact dezelfde automatisch reactie op heb gekregen. Op zo'n platform wil je toch niet verkopen..

It is the worst online platform ever. Here are the reasons why from personal expereince. 1) AMAZON supports Scammers The "Proof of Delivery" Paradox: Losing to Sophisticated Scammers The Con: Even with irrefutable proof of delivery—such as a tracking number showing the package was delivered to the exact address provided, signed for, and with a geotagged photo—sellers can still be forced to absorb the loss from sophisticated fraudulent claims. The Scenario: A scammer places an order and has it shipped to a public location like a church, school, or apartment building lobby. They then file an "Item Not Received" (INR) claim. Amazon's customer-obsessed systems often initiate an immediate refund. When the seller appeals with the delivery proof, they are met with automated or scripted responses stating the evidence is insufficient because "the customer confirms they did not receive it." The system effectively sides with the customer's word over documented, third-party logistics proof, leaving the seller without the product or the payment. 2) The "Amazon Tax" - High Fee Structure Between referral fees (typically 8-15%), FBA fees (fulfillment, storage, long-term), and advertising costs, your profit margins can be eroded to nothing. It's often described as a "tax" for accessing the customer base. 3) Customer Return Policies Favor Buyers Amazon's liberal return policy means customers can return items for reasons that would be unacceptable elsewhere (e.g., buyer's remorse). Sellers are often forced to absorb the cost, including receiving used or damaged goods back as unsellable. 4) FBA Logistics Are Not Infallible Amazon can lose or damage your inventory in their fulfillment centers. While you can file for reimbursement, the process is manual and you may not be fully compensated for your loss. 5) Pressure of Cash Flow Management With Amazon's typical disbursement schedule (every 14 days) and the high upfront costs of inventory and advertising, cash flow management is a constant and significant challenge. 6) The Psychological Toll The combination of constant vigilance against threats, algorithmic volatility, fee pressure, and the fear of sudden business termination creates a high-stress environment that leads to burnout for many sellers. 7) Misleading Marketing by "Vetted" Third-Party Coaches and Trainers The Con: Amazon indirectly promotes an oversimplified and often inaccurate narrative of "low cost, zero risk" selling through its ecosystem of affiliated trainers, coaches, and online gurus. This creates a pipeline of unprepared sellers who quickly discover the platform's true complexities and costs. The Scenario: Prominent coaches in the space, such as Andy (Axxx) from Singapore and others with large followings, often build their marketing on enticing but misleading premises: "FBM is Low Risk / Zero Cost": This is a dangerous oversimplification. They promote Fulfillment by Merchant (FBM) as having "no fees," ignoring the massive operational costs of self-fulfillment: storage, labor, packing materials, and, most critically, shipping. They also downplay the extreme risk of late shipments and order defects that can swiftly lead to account suspension under Amazon's strict performance metrics. "Low Cost to Start": While the initial sign-up fee is low, the presentation often hides the significant capital required for inventory, product sourcing, professional photography, and, indispensably, a launch advertising budget. "Easy Money" Narrative: The coaching content focuses on the success stories while glossing over the high failure rate, intense competition, and administrative burden detailed in the points above. Why It's a Major Drawback: Erosion of Trust: When sellers realize the "low cost, zero risk" promise was a fantasy, their frustration is directed at Amazon, not just the coach. They feel they were lured into a system under false pretenses. Creates a Churn of Failed Sellers: This leads to a high volume of sellers who are undercapitalized and unprepared, who then flood Seller Support with issues, clog the system, and ultimately fail, wasting their time and money. Amazon's Complicity: By allowing these coaches to speak at official events (like "Small Business Accelerator" webinars) or through loose affiliate programs, Amazon lends them an air of credibility and official endorsement, even if their specific claims are not vetted. This practice creates a fundamental misalignment. Sellers are sold a dream of easy entrepreneurship, while the actual platform requires the strategic rigor, financial backing, and risk tolerance of a serious commercial enterprise. The above are my personal experience. Think twice before selling on AMAZON.

Bought dashcam which stopped working month before warranty ended. Jumped through technical support hoops to be told by manufacturer they had authorised izilla to replace item. Izilla then had me go through same hoops and then told me to get refund from amazon and buy a replacement.

I set up a seller central account so i could begin to sell my products on amazon. For some reason the otp code from my authenticator app isn't allowing me into the platform so i've been locked out for almost 4 weeks. I've been following all the recommended steps, sending in my ID documents but they never get back to me and help me get into my account. I've reachde out to every Amazon email address and noone helps. I just get auto generated emails back.

The customer care is shockingly bad. They read off a script, tell you what to do, cut off the chat window, and constantly transfer you to someone else—only for the chat to get disconnected again. It’s been four months trying to set things up, and I’m still stuck on the bank statement stage. The first email I set up was accidentally created in America by them. They then told me to open a new account, but later blocked it because the old account wasn’t active. On the third attempt, they refused to accept my bank statement as proof, saying a statement of account wasn’t valid proof—even though it clearly shows my name, address, postcode, and bank details. Today, they told me to contact them again in 24 hours or reply to the same email. After four months of this nonsense, it’s just not worth it. Starting up with them feels like dealing with Scamazon.

I am a small company based in Denmark, and was trying to launch a book in the US using Amazon as a platform. I have paid a huge amount of money every month to FBA - since shipping cost from Denmark is very expensive, I decided to use FBA. I have been trying to get in touch with my so-called account managers for months to get help with boosting sales. Never got a reply to an email and now Amazon has disposed of all my products because they think my sales were too low. Since I paid a huge amount of money every month, I cannot understand why they want to throw out my entire stock of items they did. I have now closed my account which also cost me money because I had to change my credit card on other Amazon market platforms, even though I did not use them. I could not close my account before I had done so. Now I don’t have my account anymore, but my product is still listed online just out of stock. I cannot recommend using Amazon as a platform for selling products.

Please never sign up to operate as an Amazon seller!! I opened this account years ago (just with mild curiosity about using it as a seller). I added my bank card then, shortly after Amazon debited my account £30 without getting my consent or even making me aware of this debit. I found out years later, by which time they said it's too late to get the money they stole from me. They took it, saying it was a 'subscription charge', for what I have no clue, as I never used the profile to do anything.. I later wrote to Amazon in detail on multiple occasions, saying that I would like a refund of the money listed on my profile that was taken from me, and they came back at me with small print saying that I was too late. because there's only a 90-day window to get a refund. The website is shockingly clunky and hard to navigate. Good luck with trying to find a way to contact Amazon to get any support. When you finally do. The staff are also cold and incompetent. Taking days to respond and not being able to respond with contradictory information. Some staff told me I could get a refund, while someone told me I could not. The amount of time and energy I spent trying to get my money back that they stole from me, out of principle, was horrifying. I've ended up having to give up and feel powerless to do anything.. I imagine they are doing this to millions of users.

Dont try to be a seller on amazon. If you are a small seller, fees will eat you alive every two weeks, and for as long as you have products you will keep paying fees. DONT INVEST ON THIS WASTE OF TIME