Select SaunasReviews of selectsaunas.com

Communication is terrible. Lead time was off by a factor of 2, no communication on delays- I had to reach out every time just to know what was going on with my thousands of dollars purchase. You want a call back or your voicemail returned? It’s not happening. Changed an item on the order to an item that was offered free several weeks later. They wanted to charge me more! Price matching? How about you price match yourself? Customer service was green, so I can cut you some slack, but generally it was atrocious. No promised follow-ups, a lot of “I don’t know what to do let me get back to you.” Simple things. I had to request invoices. Thank goodness I did or I would likely not be getting the correct order. Order shipped without a heater, it was back ordered, no communication. Heater shipped with the wrong control unit.. I have a feeling I’ll be fighting with them to get the unit I paid for shipped to me in a reasonable time. The only reason this gets 2 stars is because the product is great. I just want to be able to use it the way I intended and not have to jump through hoops to get quality support and my order correct. Edit 3/14: Thanks for the response Chris, but no the issue has not been resolved. I do not have the wifi control unit that I ordered and you have not provided a solution.

This company demonstrated poor communication and after three weeks of mixed messaging, they were ultimately unable to ever ship my order. They claim, and I quote "we are currently experiencing issues with our payment processor to our dealer", so after three weeks of waiting, I interpret their reasoning as an inability to pay their dealers. I will say, their customer service representative was always pleasant and responsive when I asked for shipping updates, but never once reached out with proactive communications about delays.