Seido Japanese Chef knives: quality, fair priced, high-carbon stainless steel kitchen knives. For the home cook or professional chef. Invest in your self and your kitchen and start preparing better meals today with Seido Master Chef Knives!
Seido Knives (seidoknives.com) has 400 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
seidoknives.com
Website
seidoknives.com
Category
Bathroom & Kitchen
Listed on Five Star Index
2026
About these reviews
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The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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We ordered a knife set and about 40 days after delivery the tip of the small knife bent. We did not do anything to cause this and we believe it was defective. Company claims that after 30 days this type of defect is not covered. We have less expensive knives that have never done this. Rip off and stay away from them. They don't stand by their product.
Response from Seido KnivesJul 9, 2024
As per our policy, if customers notice any defect with their order, we can promptly send a replacement if the report has been made within 30 days of receipt. This allows us to ensure that any manufacturing defects are addressed swiftly and efficiently.
We encourage all customers to check their order once it has been received. If any defects are found within the 30-day period, we will definitely send a replacement.
We value your feedback and will continue to work on improving our products and services. If you have any further questions or concerns, please do not hesitate to contact us.
BG
Berto G.
I got sent the wrong knife in a set
I got sent the wrong knife in a set, but their customer service team quickly remedied this - I honestly thought it was one of those dropshipping stores but they're super legit. Kudos to the team! Very happy with my super sharp knives
JG
James G.
I receive the Hakai Chef Cleaver Knife…
I receive the Hakai Chef Cleaver Knife on Friday 4/20/2024. Trying to use the knife for simply cutting peppers, onions, carrots, etc. I found this knife to be very heavy and awkward to use for simple slicing and dicing. Due to its weight, it felt very dangerous while performing simple food prep procedures. I am going to return this product for a full refund.
Response from Seido KnivesApr 22, 2024
Thank you for reaching out to us regarding your experience with the Hakai Chef Cleaver Knife. We appreciate your feedback.
We have reviewed your previous communication and have already reached out to you via email to address your concerns and offer assistance with resolving the issue. We're glad to inform you that the matter has been resolved, and we're here to assist you further if needed.
If you have any additional questions or require further assistance, please don't hesitate to reach out to us. We're committed to ensuring your satisfaction with our products and services.
Thank you for your understanding and cooperation.
CC
Cody C.
The knives are very poor quality
The knives are very poor quality. The handles of the knives separated from the blades within the first 3 months of using the knives. Seller would not work to provide replacement knives because I am out of the 30 day return policy even though it is a defective set. DO NOT WASTE YOUR MONEY ON THESE KNIVES OR ANY PRODUCT FROM THIS COMPANY.
Response from Seido KnivesApr 18, 2024
We understand your frustration, and we apologize for any inconvenience this may have caused.
It's important to note that the longevity and performance of our knives can vary depending on how they are used and maintained. While our knives are designed to withstand regular use, it's essential to handle them with care and follow proper maintenance practices to ensure their longevity.
As stated in our warranty policy, our warranty does not extend to normal signs of wear, rust, damage, breakage, or other similar issues due to improper use or maintenance. You can find more information about our warranty policy here: https://seidoknives.com/pages/warranty
Regarding your request for a replacement, we understand that you are beyond the 30-day return period outlined in our refund policy. Our policy states that if customers find any manufacturing defects, they need to notify us within 30 days of receiving the item. You can review our refund policy here: https://seidoknives.com/policies/refund-policy
We genuinely appreciate your feedback, and we will use it to improve our products and services moving forward. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.
GM
Gabriel M.
Highly Satisfied
I’m very happy with the whetstones from Seido, they really help with keeping my chef knife and pocket knives sharp. I will definitely reach out to Seido for knives or related stuff in the future, and have recommended Seido to friends I know.
TO
Tonya
Horrible Product, Overpriced Cheap Chinese Crap
I bought the Hanikamu VG10 Damascus Chef Knife Set as a gift for my husband. After receiving a shipping notification and arrival date, the package was delayed for over a week and appeared to be lost. Support was responsive and promised to resend the knives but the original order arrived a few days later.
Once received, the set was attractive and well packaged. That's as far as anything positive goes. With MINIMAL use and hand washing, 5 of the knives have lost pieces of mosaic from the handles. As another review mentioned, THE FORGING PATTERN IS FAKE, and even the Seido logo is wearing off because the blades are so cheaply made.
To be fair, I have been sent replacements for the damaged handles, but the quality is so awful buying from Seido is a complete ripoff. Don't do it!
UPDATE: The replacements they sent are also absolute crap. Again, with minimal use and gentle care the mosaic pieces are still falling out. They also have an F rating with the BBB for failing to honor their guarantee. DO NOT BUY!
Response from Seido KnivesMar 30, 2024
We're sorry for the inconvenience this has caused. Please rest assured that we are committed to making this right for you. We have already escalated your issue to our warehouse team, and they are working diligently to arrange for a replacement to be sent to you. The replacements will come from a different batch to ensure that you receive knives of superior quality.
We truly appreciate your patience and understanding throughout this process. We are determined to regain your trust and satisfaction as a valued customer of Seido Knives. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for giving us the opportunity to rectify this situation, and we look forward to restoring your confidence in our products.
CS
Charlotte S.
I have wanted a good set of knives and…Ex
I have wanted a good set of knives and I came across these knives. My husband owns a Japanese knife for over 40 years and only sharpened it once. So I decided to give it a try. The best investment I made. I love these knives. I now have a knife set for life. I would recommend these knives to anyone who wants a good set. Also, they are beautiful to look at and also to handle.
AS
Ash
Beware of False Promises and Deceptive Practices from Seido Knives
I recently purchased a knife set from Seido Knives with high hopes, enticed by their promises of quality and a 30-day satisfaction guarantee. However, my experience with their products and customer service has been nothing short of disappointing.
Shortly after purchase, the knives began to rust, despite minimal use. When I reached out to their customer support for assistance and a refund as per their advertised guarantee, I was met with dismissive responses and unreasonable demands. They insisted on a 20% restocking fee and required me to cover return shipping costs, completely contradicting their supposed satisfaction guarantee.
To make matters worse, it became apparent that Seido Knives selectively deletes negative reviews from their website, only showcasing positive feedback. This practice is deceptive and prevents potential customers from making informed decisions.
Overall, my experience with Seido Knives has been extremely frustrating, and I would caution others against doing business with them. Their false promises and deceptive practices have left me deeply dissatisfied and out of pocket.
Update: In response to their response, they absolutely, positively removed negative reviews. After being solicited for a review, it was immediately brought down within minutes. I wasn't disrespectful or insulting; I just spoke facts, and it was removed promptly. I find it highly unlikely that the contrast in reviews here compared to your website would be so wildly different. I could provide more details, but the clear and evident deceptive practices speak volumes for themselves. Buyers beware, and you might want to consider looking elsewhere.
Response from Seido KnivesMar 1, 2024
Upon reviewing your case, we would like to provide some clarification regarding our warranty and satisfaction guarantee policies. Our Limited Lifetime Guarantee is designed to ensure the quality and performance of our knives. However, it does not cover normal signs of wear, including rust, which can occur due to factors such as improper maintenance or exposure to certain conditions.
We highly recommend proper care and maintenance of our knives to prolong their lifespan and maintain their optimal condition. This includes hand-washing and immediate drying after use, as well as avoiding exposure to harsh detergents or extended periods of soaking. For more information, please refer to our warranty page here: https://seidoknives.com/pages/warranty
Regarding your experience with our customer support team, we sincerely apologize if you felt that your concerns were not adequately addressed. We strive to provide exceptional service to all our customers, and we regret any miscommunication or inconvenience you may have encountered.
Regarding your concerns about negative reviews, we assure you that we value all feedback, both positive and negative, as it helps us improve our products and services. We do not selectively delete reviews, and we encourage transparency and honesty in all customer interactions.
We understand your frustration and want to make things right. If there is anything further we can do to assist you or if you have any additional questions or concerns, please do not hesitate to reach out to us directly. We are committed to ensuring your satisfaction and restoring your confidence in Seido Knives.
Thank you for bringing these issues to our attention, and we hope to have the opportunity to earn back your trust in the future.
