SEE WIGReviews of seewig.com

Response from SEE WIGJun 15, 2026

Thank you for your detailed feedback - and I'm truly sorry that this batch of 1B hair did not meet your expectations, especially after you had a great first experience with us. Under normal circumstances, the quality of our undyed hair should be consistent from batch to batch. I appreciate you bringing this to our attention, and I have shared your feedback with our factory experts so they can look into what may have gone wrong and make improvements. I also noticed you mentioned hair dye. While our Standard natural black human hair can be colored, for complex or lighter shades (like bleaching or fashion colors), we typically recommend upgrading to our Super Double Drawn or Virgin Hair, which take dye much better and deliver more consistent results. For your situation, I will also add clearer guidance on our website about coloring expectations for our standard hair. Again, I sincerely apologize for the trouble this has caused, and I appreciate your patience as we work to improve. Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGApr 20, 2026

We're truly sorry to hear that our hair did not meet your expectations. Your order was delivered on March 12. Did this issue occurred after about a month of wear? From the photo you shared in email, it seems that the human hair might not have been well cared for. We have double-checked our shipping records, and the hair we sent was in good condition. Our team has reached out to you via email two days ago. Could you please reply to our email with more details? We'd love to have our experts review what might have gone wrong. We hope to make things right. Thanks. Sincerely, Eunice from SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGMar 11, 2026

I'm sorry to hear about your experience, but I believe there may be some misunderstanding regarding your order #SEEWIG1982. This was not a shipping delay - it was a processing time delay due to our company retreat. We clearly stated this in multiple places: next to the "Buy Now" button on our product page and in the Order Confirmation email. We apologize if this was overlooked when you placed your order on February 18. To clarify: Total delivery time = processing time + shipping time. As stated, orders placed during our company retreat would begin processing on February 23, in the order they were received. Your order shipped on February 26. We also expedited your shipping method at no cost to you — from standard shipping you chose (6–9 business days) to advanced shipping (4–5 business days). Your order was delivered on March 2. So it meets our promised shipping time. During this time, I sent you two email updates regarding your order status. I received no reply, and at no point did you mention that you had an appointment or a tight schedule. Had you reached out to let us know the order wouldn't arrive in time for your appointment, we would have been happy to cancel it for a full refund before shipping. Unfortunately, we never heard from you. We value all feedback and take it seriously. Please feel free to contact us directly if you'd like to discuss further. Thank you! Sincerely, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGJan 21, 2026

Hi Cheyra, This is Lisa from SEE WIG. Didn't you receive my emails? I had sent you emails twice in yesterday and today and had processed the refund to your PayPal account. I was afraid my emails may be moved into your spam email folder. Please kindly check your spam emails and let me know if you have further questions - [email protected]. It was not an issue about shipping because you can find shipping status that your order was shipped on Jan 16 and arrived on Jan 19, which was within the timeframe of expedited shipping method. It was an issue about order processing time. The hair you ordered required longer time to process as noted in our product page. Sorry if there was any misunderstanding. Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGJan 3, 2026

Hi Annie, I am sorry to hear your client is unhappy. The hair you ordered is invisible weft hair so the weft line is thin but we have noted it on pages. It seems that you bought a wrong hair type? I am sorry. Our quality experts have reviewed the case carefully. Our records show the hair was in consistent condition when shipped (I have shared images with you for reference via email). The changes described—tangling and uneven color in your photos—typically result from re-coloring or improper aftercare, which can damage pre-colored extensions. As you know, typically pre-colored hair extensions are not recommended for further coloring, as this can significantly affect their integrity, lead to tangling, and shorten their lifespan. Your order was delivered around Nov 14, 2025, and the concern was raised on Dec 31, 2025—well beyond our 30-day return window for unused items. Unfortunately, we cannot proceed with a refund. I have also emailed to you for this case. Please kindly check it for more details. Thanks. Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGDec 3, 2025

Hi Terre, This is Lisa from SEE WIG. I am so sorry for this technical issue about incorrect price of our Double Drawn hair. As talked with you, now I have cancelled your order and your payment authority of $355.9 in PayPal so you don't lose any penny on it. I totally understand this was not a good experience. However, you might have also noticed that there is a relatively big price difference between Double Drawn hair and standard Non-Double Drawn hair. This is not a thing about black friday sales as the order time has been Dec 1; it's just a rare technical issue on Double Double hair's price that we have never met. So we solved the issue once I noticed the incorrect price 7 hours after you placed the order and I have updated you about this as soon as I can because I wish this won't cause any inconvenience to you. SEE WIG will be losing a lot on the incorrect pricing so we are not able to afford it especially when SEE WIG is still running its business at a very low profit now. I have sent a $20 coupon to your account via email with coupon code; you may apply it next time if you wish. Hope this might make you feel a bit better. Please accept my sincerest apologies once more... Warmly, Lisa from SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGOct 14, 2025

Hi Meghan, This is Lisa from SEE WIG Customer Service Team. I was writing an email to update you about your order, while getting an update that you left a 1-star review on Trustpilot just now. We sincerely apologize for the unacceptable delay and poor communication regarding your order #SEEWIG1675. We understand why you are disappointed and have left a 1-star review, and we deserve it. Your order was placed on Sept 28 for a pack of 30-inch U-tip hair extensions that requires 5-7 business days to process as noted in shipping policy. However, our operations were temporarily suspended from Sept 30 to Oct 6 due to a mandatory environmental inspection. During this period, our factory and our logistics partners were unable to operate. Though we have clearly noted this on our site, you must not find it as you placed the order before Sept 30. We should have updated you this via email. Sorry... Therefore, we continued to process your order since Oct 7 and it's expected to be shipped on Oct 14 - today. However, an unexpected delay happened so I also wanted to update you via email today. But it seemed a bit late especially when Trustpilot's automatic review invitation has upset you a lot. I will chase our factory to get your order ready asap and it's expected to be shipped by this Friday or Satuday. We will refund 10% to you, just as a compensation. Hope this might make you feel a bit better. Apologies again... Best Regards, SEE WIG Customer Service Team [email protected] https://seewig.com

Response from SEE WIGSep 20, 2025

Hi Carlos, This is Lucy from SEE WIG. Thank you for your feedback, and please accept our sincerest apologies for the significant delay in receiving your order. We completely understand your frustration, and we would be equally concerned in your situation. As we mentioned in our previous emails, we are actively pursuing this with the shipping carriers. The latest update we have is that there is a temporary backlog at a USPS sorting facility, which has caused this unexpected holdup. We are escalating the issue and urging USPS to prioritize your package for delivery immediately. We truly appreciate your patience as we work to resolve this. Please rest assured that we will continue to track this closely and will update you via email once we have more information. Again, we are very sorry for this experience. Sincerely, SEE WIG Customer Service Team [email protected] https://seewig.com