Securus Contact SystemsReviews of securuscontactsystems.com

We have a view of our company that we have never had in 20 years! I feel like we have been in a fog until we subscribed with Securus. This is the highest value return on investment that we have made in a long time.

I was very frustrated during the calls & the reps just added to it. Just their responses were so scripted. I just looked and reviewed the 45.99 offer. Never requested it just looked and low and behold there's a charge & to cancel the service your charged 15$ what a racket! And the hoops ya gotta go through maybe if you expected years of calls may be worth it but I don't.get it why ya get Oklahoma phone nbr and I live local to where I would be getting calls from.??? And I wouldn't get calls until I can get the new nbr to him which is again though this service I get post cards to send takes 1-2 business days. SO JUST BE AWARE IF YOU LOOK AT IT YOU BOUGHT IT !!! I FEEL STUCK REP COULDN'T EVEN EXPLAIN TO ME HOW TO PUT MONEY ON MY ACCOUNT TO GET Calls SHE JUST HUNG UP I CALLED 2X NEITHER REP COULD DEESCALATE MY CALL THEY ADDED TO MY FRUSTRATIONS WORSE CUSTOMER SERVICE

Signpost has made a significant impact in customer response time and review generation. We had worked with a competitor in the past, but since switching to Signpost/Securus we are provided with more detailed call summaries and the reps report the information accurately. On the review campaign side of the service we have drummed up numerous Google Reviews from past customers that otherwise we may have never heard from again. I cant speak highly enough of the Signpost Team and services they provide

I am really glad that I found this company. I like being able to forward my phone when I leave the office knowing that my phone calls are handled. It's worth the money!

Very satisified with Securas. Their onboarding process was well organized making it very easy and efficient timewise for me as a business owner. I have tested the service periodically to make sure the quality I expect is there with each phone call. Each time the rep has been pleasant, polite and professional. I can confidently roll the phone to them at the end of each day.

We have had to contact them at least once a week for months now. Rotation just somehow changed on our on call, everyone is being put in as new client even when the client says " I've been with them for years". Phones #'s put in wrong, addresses and cities put in wrong. And the clients now are on hold for and average of 45secs to a minute

Securus was recently bought out by signpost. The company I work for hired them to answer emergency. The business is open 24/7. The company is not reaching out technicians with calls or text or they are calling the wrong tech on call. They have a printed calendar with on call techs. It's not hard. I also had to give a discount to a customer recently due to the company giving wrong information to the customer. Every week their are 3 to 5 mistakes made. The company can not have this happen. I call our rep and straighten it all out. No changes go through again and again. I call into the office as a customer and experience first hand how unorganized this business is. Don't make the change.

Before the last billing cycle started, I submitted Multiple support tickets, both through their receptionist and through the online ticket system. No One has ever contacted me, and of course, they took my money again for another month of service.