Secure The BagSecure The Bag is listed under Investments & Wealth.
Secure The Bag (securethebag.com) has 472 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
472 approved reviews, newest moderated first
Funded T.
Good prop firm. Payouts COULD be faster but it’s good. Would like to have payouts directly to the bank instead from bitcoin but it’s ok I guess. Almost perfect customer service in my opinion. Really fast and good helping. Had no problems at all.
Elliot M.
Had some issues with my trading platform being wrong after purchase. I contacted their support and it was instant help. Within an hour of my first message they had sorted everything for me. So far great experience with this firm.
Herbert B.
So far so good I hear good things to come
Chayton A.
Very friendly guy, was very helpful and to the point!
Saram A.
Won giveaway account and they're exceptional
SHELDON ALLEN G.
YOUR SITE KEEPS GIVING ME MT4 WHEN I PAY FOR MT5 YOUR SUPPORT TEAM IS SLOW!!!!!!
Response from Secure The BagJan 4, 2024
Dear Sheldon, I hope this message finds you well, although I'm truly sorry for the inconvenience you've faced recently. We're sincerely apologetic for the mix-up regarding the MT4 and MT5 platforms upon your purchase. Your feedback regarding the delay in support response is duly noted, and we deeply regret any frustration this has caused. Upon reviewing your account and the situation, I'm glad to confirm that your current simulated account is indeed set up on the MT5 platform, as per your preference. We understand the importance of receiving the correct platform from the outset. To ensure this doesn't recur, our team is committed to enhancing our checkout process and product selection clarity. Additionally, if there are any discrepancies in the received platform, reaching out to our support team promptly will enable us to swiftly assist with eligible platform changes on the same day of inquiry, subject to the terms for platform adjustments. We genuinely appreciate your understanding and patience in this matter. Your satisfaction is vital to us, and we're dedicated to providing a smoother and more efficient experience moving forward. Should you have any further concerns or require assistance, please reach out to our support team, who will be more than happy to assist you promptly. Thank you for your ongoing support, and we look forward to restoring your confidence in our services. Warm regards, Secure The Bag Support Team
Jasmin W.
I purchased a challenge and I did not have an account nor logged in. I created an account and I am not able to access the challenge I just purchased
Response from Secure The BagJan 4, 2024
Dear Jasmin, I hope this message finds you well. I wanted to personally address the recent experience you had with us regarding your challenge purchase. Your feedback matters a great deal, and I sincerely apologize for any inconvenience caused by the delay in receiving your credentials. Upon thorough review, it has come to our attention that there might have been a delay in the initial dispatch of the credentials. However, I'm pleased to confirm that our records show the credentials were eventually received and utilized for your simulated trading account. I'm truly sorry for the initial hiccup and any frustration it may have caused you. Your experience is pivotal to us, and we're dedicated to ensuring such lapses do not recur. We value your trust and aim to provide a seamless and efficient service at all times. Should you have any further queries or need assistance, please don't hesitate to reach out to our support team. Your satisfaction is our priority, and we're here to address any concerns you may have. Thank you for your understanding, and we appreciate your continued support. Best regards, Secure The Bag Support Team
Adam D.
very good service , you get what you earn , so don't worry , I'm happy with STB