Secure The BagReviews of securethebag.com

Response from Secure The BagJun 22, 2023

Dear Tarelle Rouse, Thank you for your wonderful review! We're delighted to hear that you find our pricing reasonable and that you appreciate the value we offer. We're thrilled to inform you that we have extended the challenge duration to 60 days, providing you with more time to successfully complete the challenge. We believe that this extension will enhance your trading experience and allow you to showcase your skills effectively. We take great pride in our customer service team, and we're pleased to hear that they have been responsive and helpful. We strive to provide prompt and efficient support to our traders, ensuring that any questions or concerns are addressed in a timely manner. Your satisfaction and success are of utmost importance to us, and we're committed to providing you with the best possible experience on your trading journey. Thank you once again for your review and for choosing Secure The Bag. We appreciate your trust and look forward to supporting you throughout the challenge and beyond. Best regards, Secure The Bag Support Team

Response from Secure The BagJun 7, 2023

Dear Trevor Allen, We deeply regret to hear about your experience, and apologize for any misunderstanding. Currently, we accept most major credit and debit cards, as well as various cryptocurrencies. However, we do not support AMEX at the moment. We're sorry for any confusion this may have caused and understand how frustrating payment issues can be. We strongly recommend reaching out to your bank or financial institution to inquire about why the transaction failed to process. We are committed to continuously improving our payment systems and strive to offer a broad range of options for our traders. We take your feedback seriously and will use it to help us improve our services. Again, we apologize for any inconvenience this may have caused and appreciate your understanding. Best regards, Secure The Bag Support Team

Response from Secure The BagJun 6, 2023

Dear Christopher, Thank you for your feedback and for bringing this matter to our attention. We understand your concern and apologize for any confusion that this may have caused. Your account 20286364 was marked as failed due to the conclusion of the trading period of 35 days. At Secure The Bag, our challenges run for a specific timeframe, after which they are automatically evaluated based on the trading rules and guidelines. Further, we also noticed that a free retry was granted to your account. However, this retry challenge was marked as failed due to a breach of the daily drawdown limit. The daily drawdown limit is a risk management guideline in place to ensure responsible trading and to help prevent significant losses. We hope this information helps to clarify your situation. We value you as our trader and want to ensure you have a positive experience with our platform. If you have further questions or need more information about our trading rules, guidelines, or challenge evaluations, please don't hesitate to contact our support team. Best regards, Secure The Bag Support Team

Response from Secure The BagJun 22, 2023

We're honored to have received your five-star rating. Thank you for being a valued member of our trading community! -Secure The Bag Support Team