Devraj S.
It has been few days since I have…
It has been few days since I have applied for the challenge and from the first trade I have been facing problem of charged unecessory spread ( 4-8+) on the pair which has (0-1 spread at Max) + the comission. I have been using limit orders for each trades, trading during high liquidity hrs, avoiding trades during news. My friend has applied for the challenge as well but he doesn't face this problem at all... I have tried emailing STB support a dozen times but instead of actual solution they come up with illogical automation messages... I have provided them with the proofs ( screenshots & screen recordings). Because of these unecessory glitch my risk turned from 1% - 2% without me doing anything. Here I'm not talking about comission but the spread, even though it oscillate b/w 0-1 but I'm being charged 4-8+... I'm really disappointed in STB and it's support. I didn't expect this kind of service from you guys...
Response from Secure The BagAug 29, 2023
Dear Devraj Singh, Firstly, we genuinely appreciate your feedback and sincerely apologize for the inconvenience you've experienced. We take all feedback seriously and are committed to improving our services. Regarding the spread discrepancies you've pointed out, it's important to understand that while we always strive to offer the most competitive spreads, in live market conditions, these can fluctuate due to various factors. The spread you see in a live environment can differ from what's displayed on the platform due to rapid price movements, market volatility, and the liquidity available at any given time. This variation is a common occurrence in the industry, especially during periods of heightened market activity. That said, we understand that consistency between what's expected and what's experienced is crucial for our traders. We'll review the specifics of your case to ensure that there are no underlying issues. We're also sorry to hear about the communication issues you've encountered with our support team. We will ensure they receive this feedback so we can address it appropriately and provide clearer and more timely assistance moving forward. Thank you for bringing this to our attention. We value your trust and will work diligently to enhance your experience with STB. Warm regards, Secure The Bag Support Team