comGatewayReviews of secure.comgateway.com

This company is giving me a traumatic experience. I bought a figure and some keychains from Square Enix and some plushies from eBay and they hassled me with IDs, took so long that the request expired (yep, took a whole week). A while after the hassles were over, I was excited to know that the package arrived at the US address. I was immediately shocked by all the fees they are requesting from me. I checked for the fees of my order from Square Enix first. The product themselves were $135 (USD) and the handling fee was $12. Then they requested some fees more insane fees as follows (I literally copy and pasted these): Int'l Shipping Charge $36.00 Insurance $1.89 Surcharge $5.67 Domestic Surcharge $13.19 Total Duties & Taxes $20.23 A total of $76.98. What. The. Hell. They are asking me to pay them way more than half of the value of my purchase. And it doesn't end here. My plushies were worth like $8.88, I paid also paid the $8 sipping fee the seller requested. And when that arrive on the same day as the order from Sqaure Enix, they asked me for more fees as follows: Int'l Shipping Charge $40.00 Insurance $0.63 Surcharge $6.30 Domestic Surcharge $8.80 Total Duties & Taxes $6.82 Total $62.55 $62.55 for some plushies that are only worth $8.88 with $8 shipping. If they are not scammers, I don't know what would qualify as one. What's more is that, I contacted them for a live chat several times during the day, I live in Melbourne so the timezone is GMT+10. They clearly stated the live chat is available during Monday to Friday from 8am – 10pm (GMT+8). I literally contacted them in the afternoon on a Tuesday about this insane shipping cost, emailed them even. No one answered, no replies back. comGateway, I don't know how the hell you managed to scam other people into using your trashy, insanely overpriced services, I don't care what you do, don't ask me for an insane amount of money to ship my items you lowlife scammers. Stay away from these people.

bought a monitor, paid $200 for shipping and insurance through comgateway, poor handling, monitor broken. They deny responsibility and instead blame on manufacturing defects. Im speechless! after a few more emails, they shift the blame to DHL and local Customs, they cant do anything. what is the point of paying insurance when they deny its their responsibilities. now I need an official letter from them so that I can take DHL and local Customs to court.... Comgateway will be my witness.... Crating? it cost another $200.... who would spend another $200? whoever comes up with that idea can get a new job. just buy from Amazon.. cheaper shipping

Fast ship into the country, but customs held up my items. Now I’m gonna pay for fees 3x higher than the competition for 2x the delivery time. And to think I upgraded to get my items in less than a week

Have used your international servers to Australia and have been completely satisfied. Contacted Customer Service for an enquiry and they were more than helpful sorting out my problem. Will continue using you services in the future.

I like to feedback that I have been given very slow, unreliable and inefficient services by comgateway customer service team. I was told my buyforme order will arrive in usa address only on 16 dec after orders logged in Macy on 23 Nov and comgateway emailed me eta usa portland Oregon 4 Dec. Had I not emailed yesterday to ask if order is as per stipulated time, I would not be notified that order is delayed to 16 dec. It is surprising as i have been beghing for help on this, paid extra shipment to macy for faster shipment and yet now no one told me it is delayed till I took the time and effort to ask yesterday morning via email. In fact, to facilitate congateway staff and service, I even cancelled my former order as price increase after I logged in online order and re- ordered again same item at higher price to facilitate your staff. Now I am very disappointed to know that comgateway staff replied me it will be delayed by almost another 2 weeks just because I took effort to email and asked for help. This is so bad service and assistance. I cannot help feeling that it was done purposely after all the email replies and bad service. I hope comgateway high level management than customer service team can look into the matter and improve the standard of service and maintain your image. I have been using comgateway for 5 years and I am shocked how did service degrade to such inefficiency and assistance provided.

Where the heck are my items stolen by you? Your customer service officer told me last week she had located and will return until now I still have not got it

comGateway staff STOLE my goods !! I was then subjected to weeks of patronising coverup and stonewalling. DO NOT SHIP WITH THESE A*HOLES. If they like your goods they’ll just pocket them and offer you the basic purchase price as compensation. NO COMPENSATION FOR YOUR TIME. NO COMPENSATION FOR YOUR DISTRESS.

Beware ! I recently used comGateway to ship a notebook to me. The service was, eh, poor. My notebook arrive in damage condition. comGateway claimed that if I have to ship notebook,I should ask them to apply bubble foam - no brainer knows if you ship delicates you need to apply shock absorption, which, eh, they claimed is the user’s fault...even China shipper knows that... Also no fragile sticker was applied to the packaging. No shock absorb + no fragile sticker, no wonder my notebook is damaged. Guys if you ever have to ship using comGateway, please be aware that this company doesn’t have any common sense :( you really need to look after your items.