comGatewayReviews of secure.comgateway.com

I engaged their services for 2 years. The options for items self collections (pick up/locker) are since gone lately. Time after time, shipments after shipments- Their customer services have not done me a single helpful thing! Not even making a request to the courier on behalf. Only hearing conflicting statements, empty words and promises in god knows when...

I got a quote for $80 shipping and paid $6 to lock in that quote. once the package arrived it took a week to process they said 1 day then re-packed the item and charged me $30 tax and $22 Surcharge for repacking even though they guaranteed no additional repacking fees for the $6 fee I paid to lock in shipping rates. they also made up insurance cost later so my total cost after $86 to lock in pricing was $132 (Super untrustworthy and more expensive than shipping from the vendor or via other competitor websites by about double the price) scammers. Use to be great 5 years ago but comgateway has gone into scam mode now they lost so much market share. AVOID the pain use another service.

I hope I can give more stars, but I really can't, although I'm a regularly using CGW service, reason being first of all, have to waited for so long after payment done for them to process, secondly everytime have to ask for the merchandise status since it already arrived at the facility for so....Long, and if I don't ask it will drag as long as until asked again...Too bad, and yes their customer service is good, bravo for them, only the service & charges is too costly etc.....

Absolutely the worst US forwarding company I have used.. Their website malfunctions causing 3 weeks delays on 3 seperate shipments... Their customer service is condescending and unhelpful... Spare yourself the stress and choose another company!!! genuine review - seriously choose someone else!!!!

Unprofessional and slow service. Warehouse operation is terrible. My package delivered to their warehouse on 10th morning, now it’s 16th night. It’s been almost one week ( 5 working days) but my package not even displayed. Covid or weather conditions or whatever are not good excuses. Very unpleasant experience.

Extremely slow service. The customer service told me that they would hold all received packages for 24 hours to ensure added safety against the possible spread of the virus and would took another 1-2 business days to process it to be assigned to my account. However it’s been already 3 working days, my package still not displayed yet. I will never use this company again. Poor service! Very disappointed! Do you know how many forwarding companies in US? Congratulations, you just lost one customer.

Rubbish website that is constantly sending me "possible" shipments in my name emails when I haven't used their services in over a decade and will not do anything even when I told then multiple times! AVOID AT ALL COSTS UNLESS YOU LIKE A LIFETIME OF SPAM!

I had been using ComGateway since 2014 (using a different PayPal account that was connected to ComGateway/HopShopGo...just to clarify as they assume this is my first time sending a package) and they were great back then. Now that they've changed, it's been a mess. I had a package that was delivered on a Saturday to the warehouse and since there's nobody there to receive it's left with the post office. I contacted customer support which you can only contact through live chat or email. (Why aren't there phone numbers anymore???) At first, the response of the live chat was fine. But a week has passed and still my package doesn't appear on my account. I contacted them several times and I think the last customer support person probably blocked me from contacting support because I got upset that it took so long to get my package. It's almost 2 weeks now with still no package in my account and I can't even get through customer support.