comGatewayReviews of secure.comgateway.com

I've ordered an important parcel which has been shipped to comGateway in Portland Oregon, now it's stuck there! I'm desperately trying to organise shipment to Australia but can't. The parcel is status red. No clue or ability to deal with the problem on the website. No answer from any of comGateway's support emails. Phone number doesn't work. I'm completely stuck. No help available. Cannot reach a human or get any help. This is a disaster! How does a customer get any support at all?

Beware of this company; I check through the amount they charge to my credit card and tally with my bank account transaction. I found out there is a difference of $1800 dollars difference. I immediately contact them. However, after one month of investigation, there still keeps dragging! And give me a lot of excuses!

This is my second order via ComGateway and what a rip off. They charge by volume not weight so I am being charged for 4kg when my package does not even weight 1kg. On top of that they charge all these extra 'surcharges, fees, taxes' so it is costing me over $100 US to ship something that is not even 1kg. I have been around in circles with customer support who say they can reduce the shipping but nothing has changed and all they have done is waste weeks of my time with generic emails going back and forth. The live chat is never available. I would not recommend and will never use again. Ridiculously high prices and poor customer service.

They closed my account and claimed to be returning my items to merchant, but until now its still not returned. Provided my ID proof, bank statement, proof of transaction of the item bought, and still told me my account is compromised. Contacted my merchant and they say my item is deemed as delivered. They did not receive anything. Scam! Beware Its 8k USD not 8 USD. I contacted you multiple time.

Horrible customer service. They mislead and overcharge at every turn. Do not use! I did reach out to you on multiple occasions, I spoke for hours to your customer service dept who admitted you had done the wrong thing, but once a refund had to be processed a different dept got involved and we went back to square one. The reply to my initial review is disingenuous. Once again do not use this shipping company.

Used Comgateway (CGW) to make a couple of BuyForMe (BFM) orders on some limited edition games. Processing went through quickly and I was hopeful. On the release date of BFM #1, double checked with customer support - was told they were expecting delivery soon. A few more days later, the order was unexpectedly cancelled. I struggle to see how can there be such a mismatch in terms of status (from expecting delivery to cancellation). To be fair to CGW, refund was processed pretty swiftly. As BFM #2 release date approached, I found it missing from my Order History / Order Updates. Emailing customer support got me the usual unhelpful response. What came next should not be a surprise, the order was cancelled. Despite presenting evidence from the financial institution that issued my credit card regarding the change of card numbers (entirely outside of my control), CGW insisted they could only refund to the now defunct card number or credit me with CGW$. I proposed a refund to the card used for BFM #1 but that was rejected. CGW - put yourself in my shoes, how could I accept a store / system credit when every transaction so far has not been successful to me? I am sure you have encountered situations where a refund to the original card is not possible. The system may be rigid but I trust that you have the people who can help make things right for me.

Terrible, for the second time recently I went through the CG consolidation process, paid to have all my items shipped (haha) and then get told two days later one item didn't get included (insert excuse by them here) so I then had to pay again.. This time I've closed my account and I'd warn others about them. Oh and when I wrote to them, no care, no real apology so I assume this is just a way for getting revenue up...

Very unprofessional buying service and freight forwarder. Have consistently had problems with them handling my orders incorrectly. Not responsive at all to their 'live chat', no response 90% of the time during their stipulated business hours. Constantly have to ask them for updates to orders. Their BuyForMe service is also so slow that they don't even attempt to buy items until they are long sold out. In addition to all that, now today they opened three brand new limited edition collectible figures and removed them from their sealed packaging simply to take a photo of said items... why?! It's the same exact figure set, and they opened them all!?! Now I fear they have also done this to all my other collectible figures still in their warehouse! Update to my current issue stated above: Got a canned response from their customer service claiming they didn't open the items... when their very own photos show they did. Their reply was a copy and paste and completely ignored my questions about all the other figures I still have at their warehouse. Looks like they have screwed me over big time, and I suspect intentionally!