comGatewayReviews of secure.comgateway.com

They ask me for provide my copies of bank statement & photo id to ensure the security of my transaction. Should i give?

I am not sure whose fault is but my shipment is stuck in a city in Germany for tax declaration because there is not enough information given by comgetaway. I chose an express delivery but now I am getting my order weeks later than I was supposed to.

Extremely high storage costs and very high costs in general.

These guys do ship out the products but lots of savings cannot be made. The biggest issue is that they are not willing to help you out when shipping the parcel as a gift. It is like they want you to pay extra, i shop a lot for my kids in the US and tried this reshipper for one time. Just to find out how it works with a different party. Anyone who is considering the services of this company, better use SHIPITO. They offer lots of extra services and will save you much more money. Comegateway did a bad job and did not want to follow up my instructions because of their own interests. It costs my an extra 179 euro's instead.

Used the "Repackage service" twice already and both times lost money! MyUS repackages for free

米国オレゴン・ポートランドから、日本への配送料（輸送費＋手数料）が高額すぎる。 商品を米国で購入した後で、日本への配送料が初めてわかる仕組みとなっています。しかしこの段階では実際的にキャンセル困難なので、提示された配送方法と料金の中から選ぶしかありません。 以前、輸入障壁に関わる経済産業省担当者からのコメントに、「日本での設定価格が、現地価格の1.5 倍を超える場合、一般的な関税や、通常の輸送費＋手数料だけでは説明がつかない要因が...」というものがありました。現在、考慮されている方々の参考になればと思います。

My DHL consignment was delayed because the content of every individual package was given the same description. It was clear just from looking at some of them that the description was wrong, so customs held them and opened every one. The error in the documentation might have been the fault of the carrier or Comgateway. That's not clear -- and no one is telling. Delays are also caused by admin and customer service being located in Singapore, while the physical operation is on the US west coast. There's a huge time difference between the two locations, so the receipt of a package at their depot might not be notified to the client and registered online until a couple of business days later. A client has to wait till this process is completed before forwarding can be requested. Comgateway consolidates, but does not pack items together (unless you pay extra), then it charges for the rounded-up-to-the-nearest-half-kilo chargeable weight of each item separately and adds them together. This makes the amount payable somewhat greater. For example, two separate packs of tissues would be a chargeable half kilo each. I found customer service often slow to respond, then a tad argumentative. They were unhelpful with a simple request regarding billing, and at least one message received no response at all. The only options for contacting them are email, and online chat during Singapore working hours. No phone number. On the positive side, I do like the way they scan invoices/packing slips supplied by merchants and allow clients to view and download them. The online interface is good. And all my items did arrive in good condition. Not my worst experience with a forwarding company, by any means, but I believe they could have done much better. I will not be using them in the future.