comGatewayReviews of secure.comgateway.com

Already 3 items missing, asked they gave a form to fill up like take thousands years to do so even provided all the supporting documents or proof of purchased etc.......😡😡😡😡😡

Sent very expensive pkg to them but ownership changed whilst in transit 6wks ago. I have proof of delivery from courier. No reply from customer service or online support msg's. Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

Service has deteriorated tremendously. Comgateway has become irresponsive, waiting weeks to ship out items, flagging packages without proper reason and not responding to queries.

I've been with ComGateway like forever! And I've always raved about their great service! So you can imagine my horror when they sold the business in March 2023 to a company who are just running it into the ground! Do Not take the risk of loosing money and goods from the US. They've changed addresses without letting anyone know, so your mail gets delayed or RTS. They're turnaround times have blown out by weeks not days. Their fees have gone up and because of the(ir) delays, they're charging storage fees - $US to $AU is not nice. And my parcel has been stuck in "processing" ready for shipping for 3 weeks now! I wish I had of known earlier about the sale and I would have signed with one of the many other good service providers!!!

Comgateway has been placed UNDER JUDICIAL MANAGEMENT. Probably goodbye to my parcels with them.. whihc cost me a few thousand USD... My fault for not checking after having not used them for nearly a year..

ComGateway/HopShopGo have been acquired. The process has been slow, messy, and completely lacking in transparency. Support has evaporated, packages have gone missing, and delays are constant. I no longer recommend ComGateway. They need to apologise and explain. ------- Previous review Overall, I'm very satisfied with the service provided by comGateway, and I have been a reasonably regular customer since 2011. Customer support has been consistently helpful, and generally responses have been prompt. Prices are not always the cheapest, but I have had a better experience than with other forwarders so I keep coming back. I think that communicating your requests with them is the best way to avoid problems along the way - for fragile things I contact them to ask for special care to be taken with specific items, and generally they have been able to accommodate my needs for a reasonable price. ---- Previous Review Having used both comGateway and other similar shipping forwarders for a few years, I find that I keep coming back to comGateway. All my experiences with them have been good to date. Their processes are generally efficient and effective, and their customer support is always fast to reply, polite and helpful. While not always the cheapest, I have no hesitation to recommend them to anybody looking for a trustworthy and knowledgeable company to help give confidence when wanting to buy products from overseas.

I'm a customer for years, prime member, but I'm completely disappointed with company support and handling times. If I knew they were going through current issues, I'd never placed the orders and have them delivered there. My orders are all time sensitive. Company should provide at least a clear message informing SLAs to customers. After 4 days of my message, they acknowledged my packages are there (for 8 days now), but still no forecast on when I'll be able to see them in my account. Terrible experience

They stole my package 📦. After it arrived it did not reflect in the system. No one is contactable. Stay away. Will be taking legal action.