At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket.We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.
Secrid (secrid.com) has 343 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
secrid.com
Website
secrid.com
Category
Accessories
Location
The Hague
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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It's nice that you can register your wallet for authenticity, but it would have been better if it has your name registered in it.
Response from SecridMay 26, 2026
Hi Bea,
Thank you for sharing your thoughts. We are happy to hear that you appreciate the authenticity registration feature, and we understand why adding a personal name registration would make the experience feel even more special and connected to the owner.
We always enjoy hearing ideas like this because they help us think about how we can improve both the product and the experience around it in meaningful ways. We will make sure to pass your suggestion along to our team.
Kind regards,
Secrid
TH
Tiffany H.
SECOND Secrid Wallet Failed / Customer Service is a Great Wall of Nothing
This is the SECOND premium secrid wallet that we PURCHASED and the same mechanism breaking after 2-3 years of use. They would not replace it even under warranty, and recommended me to buy a premium+ wallet which would be a 3rd wallet within 6 years. No refund/no discount even within warranty.
I spoke to customer service in December 2023 after my first one broke, and they recommended I purchased the premium wallet. Same situation no refund/no discount. No mention that it was not compatible with metal cards when I spoke to customer service, and now they had the excuse to tell me that my second secrid wallet broke because I used metal cards. Who buys a $150 wallet and does not use a metal card in this day in age??
It looks like their website now has the "also holds metal cards" to deter others from purchasing the premium wallet. So it seems as though this was an ongoing issue for their wallets, and Secrid decided to disclosed that information to future customers after December 2023. Unfortunately I was NOT disclosed that the wallet does not work with metal cards. Most companies would do some type of recall or notification to their customers. But no, they would like to take their chances and hope their customers don't reach back.
What's the point of having a warranty?? What's the point of buying another premium++++ wallet when the same situation will happen in 3 years time? What's next -- the wallets can't hold plastic cards???
Your website posted an article on Oct 2025 regarding overconsumption and it states the following:
People love their products, but not many cherish these possessions. Companies rush to introduce new trends and produce even cheaper products, while consumers replace these products at an ever-increasing pace. Overconsumption is having an extremely heavy impact on people, nature, and the environment. It’s a downward spiral that can only be halted by consumers by choosing better products that are less harmful to the environment and have a longer lifespan and deeper meaning to users.
DO BETTER. Customer service is a JOKE.
Response from SecridMay 21, 2026
Hi Tiffany,
We are very sorry to read about your experience and we understand your frustration, especially after running into a similar issue more than once. When you invest in a wallet, you should be able to trust both the product and the support behind it, and it is clear that we did not meet your expectations here.
We also want to clarify that our Core Collection wallets can safely hold metal cards under normal use. The Premium Collection with the CP+ mechanism was specifically developed with metal cards in mind, but cards falling out of a Core Collection wallet should not normally happen. In cases like this, wear of the friction element can sometimes play a role and this is something that should have been properly investigated together with you instead of leaving you feeling unheard.
We hear your disappointment regarding the warranty process and the recommendation to purchase another wallet. That is not the experience we want customers to have, especially as we believe in creating products with a long lifespan that can be repaired and used for many years. Your feedback about communication, expectations, and customer care is valuable and we will make sure it is shared internally.
Thank you for taking the time to explain your experience so openly, even though we understand it comes from frustration. We genuinely appreciate the criticism and the chance to improve.
Kind regards,
Secrid
JR
Jörg L.
Ich kann nur gutes schreiben
Ich kann nur gutes schreiben, mein altes wallet war defekt. In zwei Teile gerissen. Bescheid gegeben, Foto gemacht und per Email verschickt. Der Kundenservice meldete sich zurück und nach kurzer Zeit würde mein wallet ersätz. Das ist Kundenservice, kann ich nur empfehlen.
Response from SecridMay 21, 2026
Hallo Jörg Loose,
Vielen Dank für Ihre schöne Nachricht. Es freut uns sehr zu hören, dass Sie sich durch unseren Kundenservice gut unterstützt gefühlt haben und wir schnell eine passende Lösung für Ihr Wallet finden konnten. Wir finden, dass ein Produkt lange genutzt werden sollte und guter Service gehört für uns genauso dazu wie die Qualität des Wallets selbst.
Danke, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen und uns weiterzuempfehlen.
Freundliche Grüße,
Secrid
WS
Westly S.
Horrible quality and misleading…
Horrible quality and misleading marketing. Everything was fine except for the mechanism, which was super cheep plastic and didn't work properly. Do not buy this product.
Response from SecridMay 19, 2026
Dear Westly,
We are sorry to hear that the mechanism did not meet your expectations. A wallet should feel reliable every time you use it, so we understand how disappointing this experience must have been.
We design our products for long term use and carefully test the Cardprotector mechanism, which makes it especially important for us to hear when something does not work properly. Please feel free to contact our support team so we can look into this with you and find an appropriate solution.
Kind regards,
Secrid
AB
Andy B.
I love this wallet!
I love this wallet!! The quality is amazing! It fits all my important cards and has a spot for money plus coins! It fits great in my back pocket! I wish I knew about this wallet sooner! It’s great as a gift or just a personal buy! Would recommend for anyone!
Response from SecridMay 19, 2026
Hi Andy,
Thank you for sharing such an enthusiastic review. We are happy to hear that you have finally gotten to know our brand and like it so much. We appreciate you taking the time to review our product and hope you will enjoy it for many years.
Kind regards,
Secrid
RS
Ryan S.
Huge Design Flaw - FAIL
I bought a Secrid wallet after favorable reviews online, however after a few months of use I have found that this wallet is useless and actually dangerous. The card slot does NOT secure your credit cards after a while. They slide right out. I lost my primary credit card due to this huge design flaw and customer service did not offer me recompense. Instead they directed me to buy a different model. As if I would shell out another $100+ to support a flawed product that doesn’t guarantee their product nor offer a refund.
Response from SecridMay 19, 2026
Dear Ryan,
Thank you for taking the time to share your experience. We’re very sorry to hear that you lost your card and understand how frustrating that must have been.
From your description, it sounds like you may have been using a metal credit card in one of our regular Miniwallet models. As metal cards are significantly heavier and often slightly thicker than standard plastic cards, they can affect the long-term retention of the original Cardprotector mechanism, which was designed for standard cards.
We’ve seen metal cards become increasingly popular in recent years, which is why we developed a new premium mechanism specifically engineered to securely hold metal cards even better, something that is currently unique in the market.
We regret that this misunderstanding led to a disappointing experience for you. Your feedback is valuable to us and helps us continue improving both our products and the way we communicate their compatibility.
Kind regards,
Secrid
LG
Laura G.
Just what i wanted
What i really like is its design, I didn't know the brand before my purchase but just after seeing it I knew it was just what I was searching for a new wallet, and if it had protection, even better.
Later, after acquiring it i found out all that's behind it, i cant know for sure, but if all that's said is true, then, is a plus for future purchases of this brand. For now tho, i'll enjoy its design and quality of build.
Response from SecridMay 19, 2026
Hi Laura,
Thank you for sharing your experience with us. We love hearing that the design immediately stood out to you and felt like exactly what you had been looking for in a new wallet. It is also great to know that the card protection and build quality added even more value once you started using it every day.
We appreciate you taking the time to look into the story behind Secrid as well. We truly believe that good design should go hand in hand with thoughtful production, long lasting quality, and creating positive impact through the way products are made here in the Netherlands. Most of all, we hope your wallet continues to bring you enjoyment for many years to come.
Kind regards,
Secrid
GK
Gisele K.
I absolutely love my Secrid wallet
I absolutely love my Secrid wallet. So easy to use, small and compact. I love it so much that I bought my daughter, son-in-law and grandson one for gifts. I also recommended this to my sister, she went out and bought one, and one for her husband. We all love it.
Response from SecridMay 13, 2026
Hi Gisele,
Thank you for being a true ambassador for our brand, we really appreciate it! It is lovely to hear about an entire family being in love with our wallets. Have a great day!
Kind regards,
Secrid
