SecretveneersReviews of secretveneers.com

My veneers were shipped a day later than I was told they would be making them delivered late which wasn’t a great concearn considering it was only a day. After I opened them though I could see that the colour I received was not like the colour advertised on the website nor the Instagram page! I contacted them by email to say I wasn’t happy with the colour and that I might have received the wrong colour, I was told I definitely was sent the right colour but if I wanted to I could buy the bleach shade! Which after spending £300 no I did not want to buy a new set! I showed them photos which they completely ignored and after sending them an other email I have had no reply! Bad customer services and does not care about there customers EDIT: I know I ordered A1 which I said I did but the colour I received does not match the colour shown on the website and on Instagram so the photos are misleading as they are not as white when recieved. You have also ignored emails I have sent which is terrible customer service.

*update* Being passed on due to poor standard of customer service and items not being fit for purpose. I ordered my venners and the venners are great quality and I could imagine if they fit correct I would wear them everyday. However, they didn’t... it does say on there website there’s a chance this could happen and they will work with you until you are completely happy with them but there customer service is hit and miss. I have received 3 sets now and they are not what I desired let alone them not fitting me correctly. I contact them but sometimes I don’t get a reply for days. I ordered in August and it’s still not resolved. Don’t email them if you want to contact them it’s best to use Facebook. I wish I paid extra elsewhere to go and actually sit with someone to discuss what I wanted and got them to actually fit.

Amazing wouldn’t go without them!

Wow what can say my veneers have arrived and OMG there amazing, I really didn't expect them to be so good, fit perfectly and don't even have a lisp. I finally have the confidence to have a photograph with my two sons as we've NEVER had one there 11 and 12! Thank you for giving me my self confidence back, we can now go and visit Santa and I will be smiling till my cheeks hurt!!

I’m from Australia and was skeptical about ordering something like this all the way from the UK - but it is 100% worth it. I love my smile, Secret Veneers have completely changed the way that I look!

I'm over the moon with my veneers iv had them 7 months and no problems..iv just ordered my second set for a spare as there was a great offer on..I would highly recommend this company..and these veneers theyv give me so much confidence..💯% ❤❤

Avoid!!!! When I first got them I was over the moon, they fit wonderfully, I could speak easily and they were super white and exactly what I wanted. One of the main reasons I wanted them was due to having very small incisors and wanted the veneers to make all my teeth the same length as my front ones. Obviously I knew that there would be added thickness and length due to them fitting over your natural teeth however they had made the tooth that covered my smallest tooth considerably longer than it had to be, to the point where I was closing my mouth and actually denting my top set with my bottom set due to how bulky they were. I thought this was due to them being new in my mouth and continued to wear them. I wore them to a job interview and the confidence I had was outstanding, I don't want to totally bash these guys - they fit in my mouth perfectly, they didn't come loose etc. I got the job and wore them everyday, taking the bottom set out to eat. After about 3 weeks of having them I noticed they were pushing into my gums and making them very irritated, sore and actually made them bleed a few times. I messaged the Instagram page and she told me I needed to send the teeth back, wait for a new impression kit, do the impressions and wait for a new set to be sent for free. I was happy they remade the veneers for free however after starting a new job with them I was embarrassed to stop wearing them and requested that they do me a remake and then I will send the top set back to them to be disposed of. I was met with rudeness and refusal, and they actually ignored my final message. About 2 weeks passed and I received a new set in the post with the gum line made shorter so they didn't dig in as much, however, the long tooth I had complained about that was bulky and dented had only been made shorter by a mm if that. My natural tooth underneath was probably 2-3 times smaller than the tooth that had made. I tried them on and they fit and felt better, however the material of the two sets looked drastically different. The first set was more matte and natural (I ordered BL1 both instances), however the second set was shiny and looked very plastic. They also sent me a new bottom set which I hadn't requested I had to throw straight away as the teeth were double the length of the first set and way too tight to fit my mouth. All in all was a stressful experience just getting a set that fit - and for over £400 you'd think you'd get some degree of customer service instead of a new set just thrown in a box and posted out to me. They are very good at social media and playing the part and posting selfies but when it comes to accepting fault or making a loss to keep a customer happy, they just can't bring themselves to do it. So fast forward 2 months and I am removing my veneers with the tool provided (I have long acrylic nails and cannot feel around to get the teeth out), and as I was gently pulling they simply snapped in half. There had been no signs of stress around the joint between the two teeth; but lo and behold, the snap happened next to the long tooth I had been complaining about this whole time! I emailed in with photos of the snap and I explained the situation again, and received an email back where someone told me that I no longer have a warranty on the veneers. In addition to this, they come out of your mouth when you chew food like bread or anything clogging, when you remove them there are crumbs and small remnants of food from what you have eaten throughout the day and it doesn't matter if you soak them in dental anti bac, how many times you brush your natural teeth, if you brush them with toothpaste inside and out; they absolutely STINK after a full day at work wearing them. They also STAIN like crazy! I do not smoke, drink alcohol or coffee but honestly these veneers get so stained. I brush mine every morning and every night along with my normal teeth and there are stains in the cracks in between the teeth and the teeth themselves are stained also. I feel honestly stuck with this company now, I am extremely self conscious and have ongoing mental health issues which affect how I feel about myself and my image; as I assume a lot of young women do on this site. I have started a new job which I love and cannot bear to stop wearing the veneers as they give me such confidence I wouldn't have without them and frankly it is embarrassing. I would advise anybody to not buy these and love their natural teeth, regardless of what the look like, these veneers have not only damaged me financially but have also affected my confidence when I haven't got them in and made me hate my real teeth more. Now I am stuck in a loop where I have to pay £100 randomly when they decide to break - not a happy customer at all. Anyone thinking about ordering off these, think again. All of these 5* reviews are accurate - but they do not hold their meaning 4 months down the line when you need help or support. EDIT : I have edited this review as even though I stated obviously I removed the veneers WITH the tool due to the fact I have long nails, you are using this as a reason the teeth snapped? Don't provide a tool that snaps the teeth. Again, didn't even read what I put.

Having suffered from breast cancer and undergoing chemotherapy, my teeth started to rot and a few became loose and fell out. I contacted secret veneers who gifted me my first set of veneers which I absolutley fell in love with. They have given me so much confidence. I had to contact Amy at secret veneers last week as my dog unfortunately got a hold of my veneers and he broke them. I was absolutley devastated as I knew it would take some weeks for my new veneers to arrive after I ordered them. However after speaking to Amy at secret veneers and explaining the situation, her and her fantastic team went above and beyond to have my veneers sent out the following day. I had a very important hospital appointment today and I would almost certainly not have attended had I not received them on time. Please if ordering do not go anywhere else other than secret veneers. I cannot thank them enough.