Pippa
One year I’ve been sending moulds back…
One year I’ve been sending moulds back and forth desperately hoping that the issue would be resolved. £600 spent and they never clip into place, they do not cover my teeth, and often hurt or make me bleed when trying them. I’ve had help via a dentist to complete the molds also. I’ve been liaising with customer service and they are so unbothered or just seem passive aggressive in their reply’s . They just keep sending out moulds and more clip ins, which makes me think, how much really do do people over pay when the molds fit first time, when they seem so ready to just keep sending moulds and clip ins. I’ve tried the friendly approach I’ve tried explaining my frustrations and it’s always a couple of word reply’s of how they’ll send another mould set out. Do they just keep doing this till we give up? It’s frustrating as all their success story’s look amazing, but a lot are influencers, models who probably don’t pay that sort of money. Plus a handful of people who mange to get really good looking sets. Just makes me sad I just wanted to improve my confidence but feel like I look ridiculous each time
Response from SecretveneersFeb 25, 2022
Pippa. We would like to start by saying that our veneers have indeed helped 1000's of our wonderful clients smile. Our success stories are not influencers or models they are infact, real people. We do have some influential people using our product but this is the way all businesses in this day and age circulate in social media and as a means of promotion. I'm not quite sure how this is a bad thing. But rest assured that any influential clients are hugely diluted by a 97/3 ratio. Meaning 97% of our client base is just the general public. Our influential clients have never been gifted an item - they are all paying customers and they love the product so much they tag us in their selfies. You mentioned that we keep sending out remake kits (moulds as you put it) and more clip ins. Well of course we do. Us as a company want to give you a product you are happy with, we want you to smile. We don't want to keep sending kits as this infact costs us money. The veneers we send also cost us money. This is in the form of materials, postage, staff costs and utility costs. Every kit, every set of veneers the more we send the more we spend. If we send a client say, 5 impression kits to get the job right and 3 lots of veneers to which they don't like our profit margin shrinks to nothing. So the comment saying you are over paying is utterly wrong. No other company out there goes to the lengths we do to make what you have bought. Other companies send you one remake kit and one set of remake veneers after that you are dropped and your money is gone. So how can you justify this review by saying infact we have sent multiple remake kits and veneers. This should only show how dedicated we are to making your purchase complete. As I've said in previous posts. We can't please everyone. Most clients can't take a decent impression which ultimately determines how successful the veneers will be. Most clients have teeth which can be tricky to cover and most clients have unreal expectations. This product is brilliant for hiding imperfections but it's not a solution for bigger problems. As always we are wanting to work with pippa to find the best way to resolve her issues and we want to get to a solution to make her happy. Kind regards SV TEAM