Eddie K.
Today
Today, Lisa and I went to Sea World for New Years Eve. That’s the moment everything went downhill very fast! We were caught in line at the parking admission booths, which they were charging customers $35 for general parking. Apparently, they were having technical issues and the line didn’t move for a half hour. My ulcerative colitis was acting up bad and there was no way to make a U-turn to exit the park. In my opinion, they didn’t care one bit how long visitors had to wait. Guests be damned, they were going to get their money regardless how long cars had to be inconvenienced to fix their problem. By the time we reached the booth, Lisa asked the attendant to expedite charging her credit card. The moment she appealed to him, this individual saw an opportunity to escalate our frustration by standing there holding our credit card. At this point, I’m panicking and told him that I had to go to the bathroom; “Either charge the card now or give it back now!” He continued to stand there holding our credit card. I demanded that he give the card over immediately. I was done with this miserable imbecile. When he finally handed it back, I pulled away to leave. That’s when he jumps on his radio to call security. I flagged down a parking attendant to tell her I was about to have an accident and that someone should fire the disgruntled booth moron. She escorted me to the park entrance so I could go to the bathroom. At this point, I was immediately surrounded by park security, who said I was accused of brandishing a gun at the booth attendant. I told them I was about to defecate right there. They weren’t letting me go anywhere. I had to wait for a sheriff to arrive. I surrendered my license and my concealed firearm license. I demanded that they pull the recording from their security cameras and ask the booth attendant to describe my gun. After another thirty minutes, they finally escorted me to the bathroom. Afterwards, they admitted the imbecile didn’t say there was a gun. SO WHO DID???!!! I deserve a straight honest account of how they failed so badly at customer service. Where in the woodpile did “brandishing-a-gun” filter down to make their security overreact and detain me like that? So almost an hour goes by that their manager approached me to tell me that he’ll allow us to enter the park. The manager, Tim, never apologized for his unprofessional staff. I told him I had no intention to enter the park. In fact, I’m going to seek legal counsel. This is NOT the way to treat guests!!! If you visit Orlando to go into theme parks, you’re doing it at your own peril. That should be actionable to escalate a situation like that by starting a lie, making false criminal allegations. Wow! Think twice before entering Sea World.