SeaWorldReviews of seaworld.com

I purchased two tickets to see REO Speedwagon on February 5, 2023 at SeaWorld Orlando. After spending $120, and confirmed my purchase, my confirmation email alerted that you also have to purchase park entry tickets in order to see the show. This was not brought to my attention until AFTER the transaction was complete. Day of the show, I called Seaworld, spoke to an outsourced supervisor who told me that what I bought was upgraded reserve seats on what would've been a free concert with the price of admission. I told her I felt like that was a bait and switch move and that I wanted a refund for the tickets I purchased as I would not be able to afford park entry for 2 people when I had no intentions of going to Seaworld, I simply wanted to see the concert. They informed me basically so sad too bad, the ticket price was not refundable. So am I understanding that they basically just ripped me out for $120? I since have filed a complaint with the Better Business Bureau. Do not buy concert tickets to see a show at Seaworld. It is a complete scam.

They just want to grab your money! Customer services does not exist. The rides, due to poor maintenance, are often closed. Everybody is just rude. The locker system is outrageous! They make you pay it for every single ride. Compared to Disney and Universal, this park is garbage

Frick sea world. The animals don’t deserve this

We purchased our tickets on line. Only add ons:parking and one meal for each of us (2). Our meal voucher was not accepted by the cashier at the restaurant. We were told to go to customer service with our receipt. At customer service the hostess validated our meal purchases and went to the restaurant with appropriate receipts, paperwork to verify our meals purchase. The restaurant manager refused to verify our purchase with the customer service hostess insisting we come back to the restaurant. Tired at the end of our day we left rather than walk all the way back to the restaurant. Needless to say we are very disappointed in this lack of customer service on the part of the restaurant manager.

I believe this is the 2nd review I have ever written in my 46 years of life. Sea World has me so flipping mad though. My husband and I were refused a refund for season passes that we were prevented from fully using. Let me explain, my husband has one arm. It doesn't hold him back. To be honest most people who know him forget he is missing an arm because he manages to do everything anyone else does. He works hard, takes care of his family, his home and his yard without any assistance or complaint. But apparently that has not earned him respect from SeaWorld. We planned a trip to Seaworld San Antonio months in advance for our grandson. It was planned for the day after we would be saying goodbye to our son who was shipping out. We wanted to to give our grandson a day to look forward to because he had to say goodbye to his dad (Airforce) for 15 months. Not that this part is SeaWorld's problem, but it gives you an understanding of how much this day meant to us. The plan was to have fun and distract him from the sadness we knew he would be feeling. Instead, this would be the day our grandson learned what discrimination was. We got to the park when it opened. We wanted our fun day started early. We headed to the best rides first so lines would be shorter. None of the thrill rides were open though. They were being tested and we were told would open after they were done. For about 2 hours we we rode a couple medium thrill level rides rides and one roller coaster without issues and were having a blast. The day takes a sharp turn south though when we try to ride the 2nd coaster of the day. We went past the line attendants without any mention of rules about having a limb missing. We get into our seats on the coaster , but it's been an abnormally long time and it's still not going. After conversing among themselves for a few minutes, one of the attendant come to our car and asks my husband to get off the ride stating that he must have all 4 limbs to ride. Everyone on the ride and in line was staring at us at this point, so we just left the ride. We decided to stick to rides we knew we could ride for my grandson's sake. Had it just been my husband and I, we would have left. But we didn't want to ruin our grandson's day. So we go get in line to re-ride one of the rides we had rode an hour before. It's finally our turn and we get into our seats but noticed all the attendants had gotten grouped to the side and were talking. We assumed it was a maintenance issue or shift change. Nope, somehow from 60 min prior to this point the rules of the ride had changed. My husband was asked to leave. We try a couple more rides and he was not permitted on anything we tried to ride. I guess our first time on these rides no one noticed he was missing an arm. Maybe after that first coaster that he was asked to leave someone was watching where we were going and making sure attendants knew to not allow us to ride. I don't know. Having policies on rides to ensure safety is understandable, and we respect it. We walked the whole park looking at every ride, and only found one ride that posted a rule about having all 4 limbs. We looked at the Seaworld website and found a 64 pg accessibility guide that we missed initially, but that guide only mentioned one ride (Wave Breaker). We never would have bought season passes or went that day if we had known we couldn't ride the good rides. We have no interest in shows, we purchased the passes for thrill rides because we love them. My husband lost his arm decades a go and has been to every major theme park in the country and has NEVER been treated like he was by Sea World this day. Heck, we have been to this same SeaWorld in previous years and rode every ride without any issue. All in all, as we see it, it's SeaWorld's right to refuse service to who they choose. We were disappointed for how the day we had looked forward to turned out, but what can you do? So we leave and decide to just call when we get home for a refund. We expected Sea World would understand and give us our money back. We spent $277 in season passes, and enjoyed them for 2 hours. We called and have been told they will not refund us because we used the passes. What a slap in the face. I tried to get contact with a manager but was told they didn't have that info to give me and could not transfer me to anyone else. I don't know what else I can do but write a review and hope someone high up at Seaworld sees this.

I really enjoyed my visit, the food is fantastic, I would like it if there where more aquariums

i absolutely adore sea animals and i’ve always been huge on not supporting zoos or aquariums that don’t treat the animals well, but i was surprised with this trip to seaworld and just tried to not ruin the trip but the amount of symptoms of zoochosis i saw was concerning. in the shark exhibit there is barely enough room for the sharks to freely swim around and the same with the turtles. in the turtle exhibit there was one turtle that was stuck in a rock decor and could not get out and another turtle kept bumping into the wall trying to swim past it. in the orca showing you can see past where the other orcas are kept and their fins were bent fully downwards. floppy fins are the biggest sign an animal has zoochosis, which is something i highly recommend everyone to research before going to any place where animals are kept so you can understand the physical signs these animals are displaying. there were so much more examples of zoochosis i saw during my day there it was just really depressing to see and i just wanted to enlighten others about this.

Seaworld Orlando are still operating due to past years credibility. Lines in chaos, almost fight with visitors, confusion on admittance for toddlers and children, internet web mentions children 3 to 6 free, but what a surprise when we arrived on the famous gate after 45 minutes on a chaotic lines to be rejected ''go back to gate to purchase additional tickets ... With great frustration we went online again purchased two additional tickets. Due to huge lines we did only 2 attractions .. the food ?? disgusting .. only to get accumulated cholesterol .... Cost of this ? over $1000 !! Was it worth it ? NOOOOOO