Sears PartsDirectReviews of searspartsdirect.com

On September 20th I saw a part on the Sear Parts Direct website for my Simplicity 8/14 chipper/shredder. It was part number 1713272SM, I called their customer service number at 800-366-7278 and spoke to a person in their customer service. I wanted to be certain the part I was ordering was the part I needed and they sent me a picture of the part. It is a black metal die cast cone and I confirmed that the picture was the part I needed. I put it on order and paid $96.71 with a Visa credit card on September 20th. Expected delivery was stated as September 28th. When I didn't receive the shipment I called customer service again was told the part had been shipped to an address in Orlando, FL. I live in Michigan and they confirmed to me that they did have my actual home address on file. They credited my card and I reordered the same part on September 28th with an expected delivery of October 8th. I have made over a dozen calls and they kept extending the delivery date. On October 26th I received a package from an address in Royersford, PA. It had the correct order number but the part was a Briggs&Stratton part # 1709729SM and was a hard foam gasket of some sort. I called again on October 27th and explained the problem. I was transferred to their returns/refund department and was told they would email me a return label and once the part was received they would credit me card for the $96.71. As I expected they never sent me an email for returning the incorrect part. I think their entire system is a scam and no one should ever use this company for anything. They are supposedly owned by Transform SR Brands, LLC in Illlinois and the Illlinois BBB has no record of any business concern at that address.

I ordered a microwave handle that was shown to be in stock.When it did not come on the date given I did online chat with cs and was told that there was a delay with the manufacturer on this "in stock" item . Was told they would keep me up to date . I received no email update or anything about the chat , but the status on their website changed from pending to "in process", whatever that means . After 3+ weeks I called to cancel and was told I would receive an email verifying cancellation in 5-6 days which seemed oddly long . 2 days after canceling I received A shipping notification and received the part on the same day . Terrible experience , but maybe I'm lucky I got my part .

UPS said they handed off the package to USPS, USPS said the package wasn't in the container. UPS won't refund because they handed off the package, USPS won't refund because they were not the "original shipper". Finally talked to a Sears rep after days of sleuthing for a phone number to speak to an actual person. Person assured me that they would refund my credit card. It is 18 days later and I have neither the parts or the refund. Easily found abundant complaints online about my exact issue. Such poor service. Wish there wan an alternative to my house full of aging Kenmore appliances.

After Idalia, generator took a beating, so I was here for filters, a spark plug just in case, few other things, and despite buying from Home Depot originally, they had zero resources to tell me exactly what parts I needed, I'll give Sears credit in that they listed my generator, and all parts easily searchable, only giving results for my specific generator. But upon ordering, it took me a few days to realize they'd emailed me stating "We were unable to process it with your current payment method." Which is weird considering when I placed the order, I was given an order ID, and told I'd receive confirmation email shortly, which is why I ignored the email I received the next day, thinking it was confirmation. After realizing today that the order failed, I called the "Purchase Verification Department" and upon getting someone on the line, I hung up because I couldn't even understand the guy. I took the part numbers to Amazon, and shocker, it worked flawlessly. On top of that, the items themselves are from the exact same brand, yet somehow cheaper, and shipping is one day only, I'll get them tomorrow. So, to summarize, Sears is an excellent online catalogue for your various machines in terms of finding what parts you need, but not so great for actually obtaining said parts.

This business recently (several years now) owned by crooks and scamers. They constantly reviewing and looking for a new way to scam or cheat on you by selling non existing parts in their stock showing parts are available. You won't believe what they come up now with a next fraudulent business model!!!!! They started removing parts from the existing part list so people won't be able to find them and contact to them with the help to identify and find the right part that is missing in their diagram. Then they say we have the part and sell it to you but you're not going to get it, because their stock completely depleted.

Purchased an oven mother board that was allegedly in stock in June. They said it was delayed. Then, without letting me know, cancelled the order and never bothered to refund. Now we are trying to get a refund from them. Now they say three to five days. Well it's been longer than that. Anyone want to guess whether or not we have received the refund yet?

I spoke with the guy on chat- Duke- he was very helpful ordering the part for my old Electrolux refrigerator...Afterward, I read the reviews here and panicked!!! BUT! My parts arrived within a week, were the correct parts, and were easy to install. I hope others have the good experience I had with this company, and write reviews so others don't panic.

Ordered a part online that their rep claimed to have checked was in stock and would ship and arrive to me in three days. Three days came and went with no part. Several days later I received an email claiming the part was now on backorder (I suspect it was on backorder from the get go). After multiple attempts to speak to a person and not go through a horrendously long, tedious, complicated auto system, I was told the part was on backorder with an August 1st ship date. Sounded too good to be true so again I reached out to Sears Parts Direct who informed my that that was not an actual ship date and they would be updating me on the ship date. Interestingly, their website shows the part as in stock AND backordered depending on what screen you're looking at, with a new estimated ship date of August 22nd, which again could not be confirmed. All information given by their reps was confusing at best, deceitful at worst. It's also deceitful to claim you have a part in stock, and again claim that you've personally checked to ensure it is in stock, collect monies, and fail to ship that part as promised. Sears, you can do better. Order canceled. Thanks for wasting my valuable time.