Sears PartsDirectReviews of searspartsdirect.com

The parts were to replace the inline filters where water enters my washing machine. They fit perfectly. I chose this supplier over others that were less expensive because they offered the best delivery time. I destroyed one of my filters trying to remove it so I could clean it. (I wash with well water, and had experienced a mud problem.) It was Thursday, December 21, and I knew holiday schedules would play havoc with how quickly I could receive the filters. Most suppliers were offering delivery in early January. One or 2 offered December 28 or 29. But Sears said the parts would be delivered on December 26. That speed was was the reason I was willing to pay their higher price. Delivery was $8.99 of my total bill of $16.62--worth it to get the parts days sooner--if only. The December 26 estimated delivery date was a LIE! I received notice on December 28 that my parts had shipped. They arrived in my mailbox on December 30. If Sears had put the parts into the carrier's hands on December 22 or 23 and they didn't arrive until the 30th, I'd blame the carrier, but the real culprit was Sears Parts Direct didn't bother to ship until 2 days after the day they had told me to expect the parts! LIARS!

Found my GE SmartWater Refrigerator Water Filter (MSWF) on the Sears parts direct page and completely forgot that I signed up for recurring shipping until I got it was delivered today. Great experience, thanks sears!

Great company, great service, great price. Would recommend!

The Sears PartsDirect water filter subscription program is awesome. My water filter always shows up just in time and eliminates the frustration of the red light on the refrigerator. The free shipping is a nice perk. I know I can count on a best-in-class filter that fits my model.

This is by far the worst of the worst company , that’s why they filed bankruptcy! From ordering and sending the wrong part to an incompetent customer service and a very annoying and most stupid automated answering service where you never able to speak with someone unless you select you want to buy a part. Customer service call center is god only knows what country it’s in, people speak broken English that you barely understand them. Very very disappointing, I would give a zero if I can.

Got the right part at a great price. Worked great. Thank you Sears!

"I wish we would have read reviews prior to doing business with this company. We ordered an OEM glass stove top for a GE stove (Part #WB62X25973). The cost of the part was $544.78. In less than 90 days of receiving this part my wife was boiling a pan of water of the stove top using a double boiler. when the water started to boil there was a loud snap and the glass top cracked. Prior to that the stove top burners had been used occasionally but definitely not overused or abused.. We contacted Sears Direct and were informed that they only warranty parts for 60 days and we were outside that period. I demanded a review since no extended warranty had been offered at purchase which seems reasonable for a part well over $500. I spoke with a supervisor who told me that someone would call us within 3 business days. No one did. We called again and were advised that the request to replace this part had been denied but that they would credit our credit card for 10% of the purchase price. The credit was not advanced. We called again and were told that the 10% refund had been denied. We asked to speak to a supervisor but the person we were speaking with was resistant and kept coming back on the line saying someone would call us in an hour. We insisted that we wanted to stay on hold to speak with her superior. She finally came back on the line and offered to replace the stove top which we declined because it is of no use to us now since we disposed of the stove because they initially refused to replace the stove top. She then offered the 10% refund. We now had the question as to why they couldn't refund the entire purchase cost if they could replace the stove top. She said she wasn't authorized to do that. So again we asked to speak to her supervisor. She said someone would call in an hour. we declined and said we would stay on hold. SHE HUNG UP ON US!"

SearsPartsDirect.com just lost a customer F O R E V E R..... Nov.8th Contacted 1-800# after a quick, easy search on StartPage.com....Had Serial & Model#s from many items that came my way (inherited) at the passing of my folks in 2019, thot it best to get a few Craftsman Wet/Dry vac filters for Dad's trusty, well cared vac (while they still make them)... C.S. guy assured me he had them in stock, placed order....Nov.13th Came in a timely fashion, charged Visa $77....WRONG ONES !! Don't fit, not even same size !! Printed out return slip Nov.15th, sent them off, (great UPS tracking system), got a Visa credit for $11 S/H....!! Threw it into dispute w/Visa, Fought it on phone w/India, Asian(?) CustServ Guy, said he could do nothing about Return Policy.... Found them at local (newer) Duluth ACE HardWare store after 2nd visit (& getting Mgt involved) RIGHT on the shelf where they weren't before, AND on sale for $20 each !! Problem solved, ZERO faith trust hope w SearsBrandsLLC Kansas farmed our service center...Never again... Craftsman products best there ever was, but HUGE DeWalt, Milwaukee, Tool Crib fan these days...