Sears PartsDirectReviews of searspartsdirect.com

This company advertised a hard to find part as "in stock,' but at a price 150% of what all other providers advertised. I needed it right away so I ordered on 2/28/2023. I received an immediate notification via text advising the order would arrive on 3/6. Starting on 3/6, I started getting text notifications that the part was on backorder and I could cancel online. When you click the "Cancel Order" link, you get a notification that you must call the 800 number. When you call the 800 number, you cannot speak with anyone, you just get another text that the item is on backorder. If the pricing had not been so much higher than other sellers, I would be more understanding. If they no longer showed the item as "IN STOCK," I would be more understanding. This appears to be intentional. DO NOT ORDER FROM THIS WEBSITE!!!

I ordered a couple parts for my washing machine. Their website lied about when the parts would be delivered, turns out it was over a week off. I called several times to get updates. It's all been outsourced to India. They just gave me the run-around. They close at like 5pm and their phone system cutoff in the middle of the conversation when it did. After all this they sent the wrong parts. Go somewhere else, so poorly run it feels like a scam.

We have a Kenmore refrigerator/freezer with an icemaker. Our home has a whole home water filter, a water softener, and a reverse osmosis system; thus, we do not need a refrigerator water filter. I can not get searspartsdirect personnel to comprehend that I want a bypass. I ordered the part given me several years back which was totally wrong and had to be returned. Last week the gentleman refused to give me the part number of the item and I received the exact same wrong part. Today I was given the part number for the filter itself. And each person I spoke with had the same issue - they did not understand the word "bypass". Last week I was told to "replace the filter" to solve my issue.

What a horrible company! I ordered a part at the end of December and a couple days after the purchase I received an email saying the part was on back order and they didn't know when it would be back in stock. I couldn't wait so I found the part elsewhere, ordered it, it arrived and I installed it on my stove. I cancelled my order online and decided to follow up with a phone call as well. The lady told me that I would have to wait to see if the supplier can cancel the order. That's just ridiculous, as it's just an order in a system at this point, on a back ordered part. I kept checking back with them every few days. My order kept going from back ordered to pending every day. Finally it said a shipping label had been printed. About 4 days later I checked the status again and it said that the delivery company had not picked up the order, so I called them again. This time I was told it can't be cancelled because it's in shipping, which was a lie. They had only printed a label. Now, 2 weeks and several phone calls and emails later, they are saying I have to wait until the part ships, then I can return it and get a refund. That's completely crazy, they've had 2 whole weeks to cancel this order. I've now disputed it with my CC company. I will never buy anything from this site again.

Here's the issue that I experienced with this company, I ordered a part that was shipped, and the part never arrived after UPS stated it did. I know that isn't the company's fault. The next part is, when I called them I get a right response, but a poor outcome. They stated they would expedite the part, and they didn't. They lied! They sent it exactly the same way they did the first time. The part arrived later than expected, but to make matters worse. I get a box with a part that had hand writting on the box, "Wrong part number shipped". I open it up and not to my surpise I part with the last person's hand written note that stated it was the wrong part. That was true for me too. The quality control check before resending out a part again was missed, and this company could do so much better by taking a quality control check. They lost my business, and hopefully correct it not to lose yours.

Sears is not what it once was. It is Treansformco. They are struggling to stay in the marketplace. But they have many problems including the failure to have brand recognition with the younger generations. It is an honest company, SearsPartsDirect has sold /Liquidated its own inventory, They physically do not have a warehouse of parts. "IN Stock" means in stock in someone else's warehouse. This is true of most online retailers not just Sears. So when you place an order ask if the company has the part in their own warehouse or where PHYSICALLY is the part. Sears is doing what everybody else is doing. So Do not blame Sears, Walmart, does this too. Its just that Walmart does not tell you they do not have it.. You the public are to blame for not patronizing an American intuition enough and choosing Walmart and other retailers instead. I give you the disloyal un-American public Zero stars. Because there is no longer American: ShopVac, West Bend, K Mart, F.W. Woolworth, Toys R Us, Pontiac, CVS, You want the cheapest and you shop online instead of getting up and going to a store. You are a pathetic generation. We are loosing more BM retailers and brands and jobs every day. Your job is next because you do not support the BM retail system.

Said part in stock. Two days later the site says it is not in stock. (They never sent me an email, I had to check my order status online.) Started submitting cancel order requests as soon as I found that it was out of stock. 9 days later still no refund. Now they are saying refund in ANOTHER six days. Other places refund an out of stock item in a few hours. 15 days to get a refund is .... unusual. UPDATE. I did eventually get a refund.

I WISH I had read these reviews before buying, but I thought...it's SEARS, of course it's a legit company. I've had the EXACT same experience as so many of the rest of reviewers. I ordered a part that was "In Stock" and paid for it, supposed to be here 5 days later. Of course, nothing showed up. I called and was told it had come in late and just showed up that day and they would expedite the shipping, have it sent out that day and I'd have it within 3 days. Of course 3 days later....no part. I called back to cancel the order and get a refund and was told I'd get an email confirming cancelation and a refund within 3-5 days. Surprise, 7 days later....no email, no refund. I'm just going to call my credit card company directly and dispute this as fraud.