SDC International Shipping CompanyReviews of sdcinternationalshipping.com

My experience with SDC International Shipping has been consistently disappointing due to ongoing communication issues. Despite receiving an initial response and a promise of a quote, I have yet to receive any further communication or the promised estimate. Following the initial interaction, I made multiple attempts to follow up through emails and the chat feature, but unfortunately, my inquiries have been met with silence. This lack of responsiveness has left me frustrated and concerned about the reliability of SDC International Shipping's services. Effective communication is crucial when it comes to the transportation of personal belongings, and it appears that SDC International Shipping falls short in this regard. Unfulfilled promises and a lack of follow-through have marred my experience with the company. While I understand that unforeseen circumstances may arise, a commitment to transparent and timely communication is essential for maintaining customer trust. As a potential customer, I am disappointed by the apparent disregard for my inquiries. I strongly urge SDC International Shipping to address these communication issues promptly. Providing a quote is a fundamental part of the customer service experience, and the continued delay is both inconvenient and unprofessional. I hope this review serves as a reminder for SDC International Shipping to prioritize effective communication with customers. As it stands, I am left with reservations and will need to reconsider my choice for transportation services. Additional Comments based on Company response: Thank you for your response. I'm troubled by your mention of maintaining a customer interaction log and the implied lack of response on my part. Clearly your response is an attempt to shift responsibility onto the customer rather than reviewing your own records. While I understand this might not be the ideal platform for such discussions, I feel it's crucial for potential customers to be aware of the situation. To provide some context, I submitted a quote request on 1/5/24 and promptly received a reference number for the web portal, where I provided detailed information on the move and the item list. On 1/8/24, I communicated with Marlene by email in response to her request for the item list; I directed her to the portal. On 1/9/24, Marlene contacted me again with questions, and I reiterated that all the information she requested was already in the portal. On 1/19, I reached out, expressing concern about the lack of a quote. Despite checking spam folders, no messages were found. Finally, on 1/25/24, I informed your team of my decision to no longer pursue a quote due to inadequate communication and posted this review on Trustpilot. Within a day, I received a quote, and was told it had been sent previously; no prior quotes or responses had been received since 1/9/24; no messages in spam. I want to emphasize that I have a trail of emails confirming that I had provided all necessary information and was awaiting a quote. While I understand communication challenges can occur, I find it concerning that you imply there was no response to your emails. Please carefully review your records, and refrain from deflecting responsibility for the lapse in customer service. I appreciate this experience occurring before any commitment to working with your company.

***This is not a spam review i am a real person and a consumer who used this company. They actually robbed me and still have never delivered my belongings it has been 7 months since the stole all my belongings.*** They rob people of their belongings. They stole everything then extorted me over the phone and in emails. They will extort and rob you. And yes I do have receipts, proof and all the emails. DO not use this company. They are fraudulent. They change their name frequently, united transportation moving and storage, all ways moving and storage are just 2 of them. If they have defrauded you get an attorney. Make sure you check the jurisdiction on your contract and get an attorney in that state. Keep records of everything you will need them. They are not bbb accredited. They will steal your belongings and sell them never to be seen again. If you are moving a great distance use a service where you pack it and lock it up in a container. Keep your belongings safe and DO NOT USE THIS FRAUDULENT COMPANY. The good reviews are fake.

SDC International are an awful company, they held my items to ransom after I agreed to a cost. They increased the final cost by over a thousand dollars. The crew had failed to show 1st time due to over scheduling on their part. The 2nd time due to truck drivers incompetence and despite me trying to show him truck access refused to pick up. (I sent video and pics of proof of other truck access) - 3rd time I had to watch the crew like a hawk as they were putting my personal belongs in the truck un-packed! I have had to take this to BBB (Better Business Bureau) Complaint ID#: 1089211 Business Name: SDC International, Inc. TrustPilot needs to follow this up too! (if they show fair complaints?) DO NOT USE SDC INTERNATIONAL FOR SHIPMENT @SDC Thanks for your reply to this post. Please contact me on the details you have. I'm not staying on hold or being passed from pillar to post by your company anymore! !!!!!!!!!!!!!!!!!!!!!!! Further update to this NIGHTMARE company. No response apart from now informing me of the following… This is a kind reminder that the following services are not included in your order for service and should any of these charges arise at destination, they will be billed to you directly by the agent: Terminal handling charge (THC) at destination, any port related fees or other local fees, Customs inspection, X-ray, customs penalties, quarantine, custom duties or taxes, GRI/VAT, container detention, roll over fees, storage and demurrages. DO NOT USE THIS COMPANY - HIDDEN CHARGES!!!