Kerry Hoffman P.
UPDATED - Very difficult to get support
UPDATE: ScrumStudy reached out to me directly and helped fix my problem with this free training. So I am updating my review to a 4. Also, they have a phone number you can call for support: 855-248-4440 Thanks. ------------------------ Very difficult to get support, twice I enrolled in the free training for SODFC. Webinar on Introduction to Extending Scrum to Ops & DevOps and Training for Scrum for Operations & Fundamentals Certified (SODFC) Certification Never received the email to join the webinar for both dates. I don't know what else to do since the support tickets were filed, and they can't seem to help. Just know if you have problems, it will take a long time for things to get fixed since they use support tickets and everything is via email.
Response from SCRUMstudySep 22, 2026
Thank you for taking the time to update your review and for giving us the opportunity to resolve the issue. We sincerely apologize for the initial difficulty you experienced with receiving the webinar joining details and getting timely support. We’re glad our team was able to reach out directly, address the issue, and provide the assistance you needed. We truly appreciate your updated feedback and your mention of our support phone number. Your experience also helps us identify areas where we can improve our communication and support process. Thank you for your patience and for choosing SCRUMstudy. We hope you continue to have a positive learning experience with us! Best regards, SCRUMstudy Team