Alade
Buyer Beware
Scam Alert Initial contact was pleasant, very responsive bit it was all a trap. I got a 60 day subscription, sat for the exam and passed with 2 weeks to go on the subscription. I got my credit card statement 1 week after the subscription end and there it was, another subscription charge. I reached out to Scrum study to object to the charge and request a refund. I got a response from Scrum study stating that because I did not cancel by subscription they automatically renewed it. Since then I've sent multiple messages pointing out the illegality of the charge, Scrum study has refused to respond or provide a refund. ********************* Thank you for your awesome response however I think you missed the point here. Like to said it's a 60 day subscription, you cannot renew without consent. In addition, most transparent organizations do not store payment information without explicitly making it known to the cardholder. This is not longer a tenable practice. You unilaterally charge the cardholder and expect the cardholder to call you within 7 days of the charge, this assumes the cardholder is constantly checking their account (or should I say not checking). That being, I've contacted support more than 5 times without a response or a refund.
Response from SCRUMstudyMay 20, 2019
Please note that every certification includes free online preparatory course valid for two months which will renew after the second month (can be cancelled any time). Students who wish you continue accessing the course after the second month, pay the renewal fee. We have refunded the renewal fee to students who missed to cancel the subscription but informed us within seven days of the renewal fee payment. We are unable to find your details in our system to verify your claim. Please send an email to [email protected] along with your details from your registered email id. We will be able to help you with your concern.


