Scout & NimbleReviews of scoutandnimble.com

I had the absolute worst experience with this company. I ordered a coffee table that cost over $1000 on sale. The table was poorly packaged and delivered to our home by a delivery service. We were moving to a new home and at 31 days we took the packaging off the coffee table at our new home to find the table ruined by what appeared to be a ratchet strap that was too tight during delivery. I called that day and left a voice mail. No answer no return call. I also emailed with pictures. I called again on Monday and resent pictures via email. I got a response that basically told me unless I can send pictures of the cardboard that was over the top of the table they could do nothing. We no longer had that piece of cardboard because of course we took all of over cardboard to recycling that day but the rest of the packaging was intact and also damaged. They said per their policy you have to start a return within 7 days. Well unfortunately for us, since we were moving we weren’t going to unpackage every item we’ve bought to make sure there was no damage… we missed that date. This shouldn’t even be a concern or issue. We shouldn’t have to worry if every item delivered is damaged. Instead of trying to fulfill customer service responsibilities.. they just argued back and forth for days and told me to “have a nice week” they offered 25% off my next order….I am sick over this entire situation and will NEVER shop with this company again or recommend to anyone. So now I have no coffee table and I am out over $1000. Good luck with them. Pray that if you order anything from them it doesn’t come damaged and you don’t miss the return window by ONE day.

Always easy to order!

We had a delivery issue. We were not to be home when they wanted to deliver. Thanks to Hayley’s extra work and Metro Delivery that made the delivery happen in a very timely way. Our beautiful piece was delivered by two great guys and we are most happy with Scott and Nimble and Metro Delivery. Both companies posted us on the status. Great purchase!!

Stunning Furniture and Excellent Service I couldn’t be happier with my experience shopping here! The pieces are not only beautiful but also incredibly well-made. I purchased a dining table and chairs for my new home, and they’ve completely transformed the space. The delivery process was seamless, and Paige kept me updated every step of the way. What really stood out was the level of customer service—they helped me find the perfect match for my style and even gave tips on how to care for the furniture. I’ll definitely be back for more! Highly recommend to anyone looking for high-quality, stylish furniture.

This company is a rarity and is doing it right. I buy most everything online these days and it is rare to be able to call and speak to someone about a product question from most online companies. They answered within a couple of rings and then helped me with my product question and then helped place my order over the phone. 5 stars!

I had a horrible experience with this company. I ordered a bed, a cocktail table, and two end tables. They kept giving wrong shipping and delivery estimates. I wasted so much time following up with them. In three months, they delivered only the cocktail table and a damaged end table. After confronting them about the issues and having had more than enough delays, I canceled the remaining order. They did not refund the White Glove Delivery Fee I chose for the bed, stating that it is non-refundable. So, I ended up paying White Glove for a small cocktail table that did not require any assembly or special handling. Stay away from this company. They have a horrible return policy. If you buy something from them and don't like it or receive a defective product, consider your money lost.

I ordered a beautiful mirror, but it arrived cracked. I was so bummed, as it was on back order. I immediately filed a claim online and received a reply back from Hayley. Within days, I received a replacement mirror, in perfect condition. I am very pleased with Scout & Nimble's service and especially the professionalism from Hayley.

I bought a gorgeous lamp from Scout & Nimble which unfortunately arrived slightly damaged. I contacted Hayley at Customer Care, she immediately reassured me, saying she would send a replacement asap. I had my new lamp within a few days. Thumbs up to this company for offering live, US based, courteous and professional customer service, not just an online chat or someone from the other side of the world.