Scottsdale MintReviews of scottsdalemint.com

Response from Scottsdale MintMay 1, 2026

Hello, Thank you for taking the time to share your feedback. We also want to sincerely apologize for the frustration you experienced with our shipping timelines and communication. During periods of elevated demand in the precious metals market, our production and fulfillment timelines can extend beyond our typical processing window since we manufacture many of our products in-house rather than reselling pre-stocked inventory. While this allows us to maintain the quality and authenticity our clients expect, it can occasionally result in longer lead times during demand surges. That said, we understand how important clear communication and timely delivery are, and your feedback helps us continue improving both areas. If you still have further questions, please reach out to us directly at [email protected]. We truly appreciate your business and your balanced perspective, and we hope to have the opportunity to provide you with an even better experience in the future. Kind regards, Scottsdale Mint

Response from Scottsdale MintMay 1, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the significant delays you experienced with your orders, especially given the importance of your Valentine's Day timeline. We understand how frustrating it must have been to wait far longer than expected and to feel that the communication along the way did not meet your expectations. During periods of elevated demand in the precious metals market, our production and fulfillment timelines can extend beyond normal processing windows, as many of our products are manufactured in-house rather than fulfilled from pre-existing stock. However, we recognize that this does not lessen the inconvenience caused, and we take your concerns regarding both timing and communication very seriously. Your feedback is invaluable and helps us identify where we need to improve. We are actively working to enhance our processes and provide a more consistent and transparent experience for our customers. We truly appreciate your business and the opportunity you gave us, and we regret that this experience did not meet your expectations. Kind regards, Scottsdale Mint

Response from Scottsdale MintMay 1, 2026

Thank you for your feedback. We sincerely apologize for the delays, any confusion regarding your order, and the frustration caused by your experience. This does not reflect the level of service we strive to provide. We appreciate your patience throughout this process and are grateful you took the time to bring this to our attention, as it helps us continue to improve. If you still have any questions or need further assistance, please contact us directly at [email protected]. Thank you. -Scottsdale Mint

Response from Scottsdale MintMay 1, 2026

Thank you for your feedback. We sincerely apologize for the extended delays and the frustration this experience caused. We’d like to clarify that this order was placed through eBay and shipped via eBay’s International Shipping Program. As a result, international shipping fees, import charges, and delivery timelines are set and managed by eBay, not directly by us. We understand how unexpected costs and delays can be frustrating, and we regret any confusion surrounding this process. We also apologize for the lack of communication you experienced and recognize that this is not the level of service we aim to provide. We appreciate you bringing this to our attention and hope to have the opportunity to serve you again in the future under better circumstances. - Scottsdale Mint

Response from Scottsdale MintMar 27, 2026

Hello, Thank you for your feedback — we’re very sorry for the frustration and disappointment you experienced. We understand how important timely communication is, and we regret that we did not meet expectations in this case. Your comments are being shared internally to help improve our responsiveness and overall customer experience. Due to the nature of the live bullion market, orders are final once placed, as outlined in our terms. That said, we truly regret the inconvenience this situation caused. If you’re open to it, we would appreciate the opportunity to review your order and assist further. Please feel free to reach out to us directly at [email protected]. Thank you again for your feedback. — Scottsdale Mint

Response from Scottsdale MintMar 17, 2026

Hello, Thank you for taking the time to share your feedback. We’re very glad to hear that you’re happy with the quality of the coins and that everything arrived as described. We also sincerely apologize for the longer shipping time you experienced. During recent periods of elevated demand for precious metals, processing times have been extended as we work through a high volume of orders across all of our sales channels. That said, we understand how important timely delivery is and are continuing to work hard to bring our fulfillment times back to our normal window. We truly appreciate your business and your understanding, and we hope to have the opportunity to serve you again in the future. Kind regards, Scottsdale Mint