Sarbjit S.
Not happy at all...
I have been a long-time patient of Scotts Arms and have always had positive experiences—until my most recent visit. Recently, I called in regarding discomfort in my back tooth and was given an appointment for 9 PM after initially specifying my need for a late appointment. I was seen by a dentist named Mandeep, who was incredibly rude and unprofessional during our interaction. Despite not requesting an emergency appointment, Mandeep insisted I needed two fillings but could only provide temporary solutions. When I expressed my confusion, he laughed and said, “Who do you think is going to give you a normal appointment at 9 PM?” This comment made me feel belittled, and he seemed indifferent to my concerns. When I spoke with the reception staff afterwards, they mentioned that stating I was in pain automatically classified my visit as an emergency. I don't agree with this policy, as I simply voiced my need for an appointment, the same way I would for a doctor's visit. While the reception staff and Mandeep's assistant were helpful, Mandeep's dismissive attitude was unacceptable. Patients deserve to be treated with respect and understanding, and I hope he can improve his communication style in the future. Overall, my experience today was very disappointing, and I hope the clinic addresses this issue moving forward.
Response from Scott Arms Dental PracticeJan 21, 2025
We are sorry to hear you were unhappy following your appointment. After checking your records, we found that you were booked for our evening emergency service. Our aim for this type of appointment is to relieve a patient of pain. For routine treatment such as fillings, we will generally temporise the tooth for you and ask you to book back for a routine appointment. We then will know exactly how much time is needed to carry out the type of treatment you require. However, we do apologise for any inconvenience or upset caused. After passing on your feedback to our locum dentist, he apologises if it came across as dismissive, as this was far from his intention. If you would like to discuss this further, please call the practice and speak to Jody or Amy on 0121 3575000. Thank you.