ScispaceReviews of scispace.com

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it was a very quick and straightforward process

The product was useful for my research. I used it to quickly identify relevant journal articles and I appreciated how it had Zotero integration. When I forgot to cancel the subscription they accommodated me without having to. I recommend their service

On 24 November 2025, I sent an email to your technical support department detailing a series of problems I had encountered with your application Scispace. One of the searches I performed returned a set of references that were incorrect, and the accompanying statements were also inaccurate. On 9 December 2025, I wrote again to the support department to explain that, in addition to these issues, I was facing another serious problem. I was preparing a grant application that required intensive reference searching and therefore significant use of your service. However, despite having paid for credits for the entire year, once I had used the credits allocated for that month I was unable to perform any further searches unless I purchased additional credits. I consider this situation abusive. A more reasonable approach would be to allow clients to use their credits on an annual basis rather than restricting them to monthly allocations. There may be months when I need your services extensively and others when I barely need them at all. In my view, the current policy represents poor business practice and should be reconsidered. I explained in my previous message that, otherwise, I would be forced to cancel my subscription for next year and, naturally, any reviews I leave on forums or other platforms would not be positive, as I believe this policy unfairly penalises your clients. I received at that point a reply stating that my query would be forwarded to the appropriate department, but I have not received any further response since then. As you can imagine, I am very dissatisfied with your service. In addition to the errors and incorrect information provided, your business model appears abusive and does not benefit your clients. For all these reasons, I cannot recommend the use of your application.

It is very important to communicate with the AI agent. If the commands are well-defined, the answer is very good. I had a good experience with Scispace.

This product looks good at first glance, but you need to be very aware that it can produce FAKE references in literature reviews. Their "Help" system is utter rubbish, and they constantly badger you to upgrade to the next paid tier (which is EXTREMELY expensive) to get your results. Their subscription model is totally obscene. I'd gladly continue, but it's an extremely unreliable platform that produces spurious results - STAY AWAY.

The app is great and helped me with my MBA dissertation.

Eva is consistent in providing the accurate assistance. My issue was resolved and all queries were addressed accurately in a timely manner. I am happy with the customer service.