Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser reviews

615 approved reviews, newest moderated first

Craig M.
May 18, 2021
Website does not work
The website is down a week before my CFA level 2 exam. As you’d imagine, one might want to study a week before an exam. Totally unacceptable.
Response from Kaplan SchweserMay 25, 2021
Hi Craig, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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Olly K.
May 18, 2021
Website keeps crashing
Website keeps crashing. Unacceptable 10 days before the CFA exam.
Response from Kaplan SchweserMay 25, 2021
Hi Olly, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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Adam S.
May 18, 2021
2 serious con's
2 serious con's. One week until CFA exam and the software KEEPS crashing continuously. Secondly, their software design for the new CFA level 3 computer based exam is very, very average.
Response from Kaplan SchweserMay 25, 2021
Hi Adam, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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Nikk
May 18, 2021
Website is down during exam week
Website is down during exam week. Excellent material nonetheless, if only I could use it..
Response from Kaplan SchweserMay 20, 2021
Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Ed M.
May 18, 2021
Terrible - worst provider - never use them
Terrible - website down at the most crucial time. Full of errata. Terrible customer service - every attempt to call, no matter what extension goes to "Our websites are down, check back in 30 mins" At the MOST crucial time.
Response from Kaplan SchweserMay 20, 2021
Hello Ed, Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Jorge
May 18, 2021
Portal does not work
The CFA Exam is literally next week, and the Kaplan portal keeps crashing and only getting worse. I dont know what to do. Today I can’t even log in to the initial page. This is really unacceptable.
Response from Kaplan SchweserMay 25, 2021
Hello Jorge, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
Report
David Y.
May 18, 2021
Constantly down right before exam
took two weeks off work to study for CFA, would be nice if I could access the material...
Response from Kaplan SchweserMay 25, 2021
Hi David, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
Report
Connor M.
May 18, 2021
Terrible company and service
Website consistently down a week before exams. They no longer send you the exams in print so I am forced to use their online site. This is unacceptable.
Response from Kaplan SchweserMay 25, 2021
Hello Connor, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
Report