Kaplan SchweserReviews of schweser.com

Response from Kaplan SchweserJan 3, 2025

Hello, Ender. Thank you for leaving a review regarding your CFA Level 1 study materials. One of our primary goals is to provide our customers with all the support they need to feel confident and to ensure they have a positive experience while they study with us. We're so very happy to hear that your experience working with the support team was such a good one! We value customer feedback as we strive to offer the best programs we can and are dedicated to continually making improvements and appreciate that you took the time to provide us with yours. Thanks for making Kaplan part of your test prep journey! Regards, - The Kaplan Team

Response from Kaplan SchweserJan 2, 2025

Hello, Charles-Antoine. Thank you for taking the time to leave a review regarding your CFA Level 1 study materials. We are so happy to hear that the course design and structure were beneficial to you in your prep and that you had such a great experience! Thanks for making Kaplan part of your test prep journey! Regards, Kaplan Support Team

Response from Kaplan SchweserJan 2, 2025

Hello, Bob. Thank you for taking the time to leave a review regarding your CFA Level I, II, and III study materials. While we are happy to hear that the course content overall within the three levels have been beneficial to you, we're so sorry to hear that your experience was negatively impacted with the errata encountered and time taken to report it. We value the customer experience as we strive to offer the best programs we can and are dedicated to continually making improvements, and we appreciate you taking the time to provide us with your feedback. Regards, Kaplan Support Team

Response from Kaplan SchweserJan 2, 2025

Hello, David. Thank you for taking the time to leave a review regarding your experience with your CFA Level 1 study materials. We value customer feedback as we strive to consistently leverage it for improvement and would like to apologize for any frustration you have experienced. A senior team member will reach out to you directly to discuss your experience in more detail. We look forward to having the opportunity to restore your trust in us. Respectfully, - The Kaplan Team

Response from Kaplan SchweserJan 3, 2025

Hello, EB. Thank you for taking the time to leave a review regarding your experience with your CFA Level 3 study materials. We understand your concern about the mock exam and apologize for any frustration due to the timing of the release. Due to our subject matter expert's diligence in curating material that appropriately reflects a real exam experience, our materials are released at different stages and this is reliant on releases from the regulatory department. You can take a look at a bit of additional info if you would like by visiting https://www.schweser.com/cfa/product-availability or by calling our Customer Support Team at 877.311.9770 or 608.779.8327. You may also chat with them by visiting https://www.schweser.com/contact-us and clicking on the "Chat" tool on the right side of the page. In addition, we'd be happy to have a senior team member reach out to you directly to discuss your experience in more detail. We look forward to having the opportunity to restore your trust in us. Respectfully, - The Kaplan Team

Response from Kaplan SchweserOct 31, 2024

Thank you for taking the time to leave a review regarding your Kaplan materials. I am sorry to hear about your frustration with the course you have enrolled in. If you could please provide an order number so I can review what you may have enrolled in. In addition, we would like to have one of our Senior Team members reach out to assist. Thank you again for taking the time to leave a review, we look forward to hearing from you soon.

Response from Kaplan SchweserOct 7, 2024

Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to offer the best programs we can and are dedicated to continually making improvements. Regards, Kaplan Support Team Emily

Response from Kaplan SchweserOct 7, 2024

Hello, Thank you for taking the time to leave a review regarding your Kaplan materials. We value student feedback as we strive to offer the best programs we can and are dedicated to continually making improvements. Regards, Kaplan Support Team Emily