Schwan'sReviews of schwans.com

Very poor service for o time delivery. Just restarted service & just e fed again for good. Hell my 1st delivery was set off for 2wks. Now 1nd for no explanation. No show no call. Now supposed to had bn delivered from 12-3pm. At 10:30 pm I get email for me to call & reschedule, but they close at 7pm. & wn I try online to reschedule. It tells me a $5.00 charge unless I wait 4 more days. Worst service possible. Looks lk I just hv to keep Walmart busy or some else, because Schwan’s overpriced items just got stopped coming to my house for not being loyal to me as a customer. Hell loosing about $400.at minimum a month

We had a terrible experience we preordered over $200 worth of product but only received about half of what we ordered he did come to give us the rest the next day but made us pay for some of it we had already paid for it,so if you order from schwan's make sure to check your order before they leave.

Haaaha, SO glad to see MBI closed. Schwan's took my 11:30, slot to deliver my food, and gave it to MBI, because they could make more money in that time slot, by driving out there, and just threw me in , whenever they could squeeze me in. I told my driver, I didn't feel that was fair, Schwan's black balled me from getting their food. Didn't hurt my feelings, that food will kill you for all the sodium used in the products.

I will never order from schwans again. I tried to purchase food with my snap benefits because online the site says you can but you have to put a card on hold and give the card at the door. Instead my friends card got charged and then the UPS guy left. And I called schwan to get my money refunded and they said they would and come charge my snap benefits instead. Which they never came so i called again and they said they couldnt give my friends who put their card on hold for me money back. So now the persons card i put down to hold the food is never going to get their money back all because they dont list all the "requirements" on the site saying you suppose to talk to someone about when a schwans truck route is available to use your stamp card and if your online you only use cards. Well thanks alot because that was never said on the website. How can customers know what not to do when there is no guide to do it. Ill never ever purchase anything from schwan's every again. Thanks for a bad experience for a first time customer.

I placed ONE order ever with this company and it was a huge mess. The online delivery date changed twice with no explanation as to why. Reps on live chat and by phone could NOT tell me why either! Absolutely no clue and no offer to look into the issue. It was also setting the delivery date 3 weeks out for items that the site was saying was "in stock". So several days later I call to check on it again and then I get told "Oh I see on our calendar we can make a delivery this coming Wed if you want that." So I said Ok. Around 5 pm on Tuesday comes and I log in online to check on my order. The online info wasn't updated to match what I was told on the phone. So I manage to find a phone # for a local office vs calling the toll-free Minnesota office. The guy in the local office said "Well I dont know why the scheduled delivery for tomorrow because the truck isn't even in town. It's not coming back to town until Thursday. Those people that answer the phone in Minnesota don't know what our local calendar scheduling is for our deliveries." OK.....He was nice and offered to drop my order off personally on his way home for the night. I was grateful but due to this experience I NEVER want to do business with Schwan's again. So therefore I logged into my account that I was forced to create to place my order and guess what? NO option whatsoever to "close account". Really?!!! If I opened the account I should fully expect to be able to "close" or "delete" the same said account. That seems like a pretty reasonable expectation. Especially since its not like I'm ordering a pair of shoes that might need a return or exchange. Think about it. So I live chat and give ALL the account information, account # etc and request my account be closed and info deleted from the database. Chat rep Robin S was dismissive and had no desire to help. She actually told me they have "no way to delete it". So I called the Minnesota HQ office. I got told it was being passed along. I waited a week and checked email as I had asked for email confirmation that my request was honored and taken care of. No email. Called the local office and that guy told me he was passing it on. Waited several more days. Called Minnesota again and this time was told they should have no problem processing the request but that they'd have to pass it on. Fine. Then rec'd the following response in my email from CASSIE BRYANT from their Consumer Care Team: Thank you for contacting Schwan's Home Service. We have received your request to discontinue service and don't want to see you go! We would appreciate the opportunity to make this right with you and would love to hear your feedback regarding your experience with us. We greatly value our customer's feedback and we pride ourselves not only on our exceptional customer service but also exceeding our customers' expectations. Please give us a call at 866-252-6045, or simply reply to this email, to discuss your request in further detail. You are a valued customer of Schwan's Home Service. If we can be of any assistance in the future, please don't hesitate to contact us. Cassie B. Consumer Care Team Member Office: 866-252-6045 Well, the way I look at it is I might be a "valued customer" to them but honestly they're not a "valued company" to me after screwing up my one and only order and then BS'ing me over and over again when I request to close my account and have my information removed from their database. The fact that their website asked me to create an account to place an order was fine but when I wanted to stop doing business and logged into to close the account, I then noticed there's no online option to do so. Not under the profile or account setting or anything. Ok, well in the day and age that we're in right now, that is a huge problem and design flaw with the website programming. Any company right now should be smart enough to have a "close account" option. Especially where its the type of account where the "merchandise" is obviously not going to be able to be returned! DUH!!!! This company needs to pull its head out of its @$$. BEWARE!!!!

Been along time customer, have recommended to many friends today my delivery was late, contacted my delivery person texted me Ran out of food. Why wasn't I notified. I am now on a 30 min wait to company. suggested i PRE- ORDER I have confirmation of my original order dated March 28th I am disabled, Sr, health issues, I depend on Schwan's for my groceries. Never thought they would treat a customer this way.

Ordered. Was supposed to receive on Friday. They confirmed delivery Saturday. Still no order. Rudest customer service. Basically, I paid for nothing.