Schwan'sReviews of schwans.com

Something has changed with this company. Customer service used to be good. My last order was a nightmare and, literally, my last order with this company. First, I had to scramble to replace items that never arrived for the holiday.. I was lied to by customer service reps and told to contact UPS when there wasn't even a tracking number generated. The order was sitting on their floor the whole time. It required 8 phone calls and a supervisor to get involved, and I still got stuck with almost $100 of spoiled food two weeks later, puddles of melted ice cream on my floor from carrying the packages in, and the best they did was to offer me $20 in reward points, which I declined. It will cost me more to dispose of this mess I won't do business with them again.

Placed and order a week ago supposed to arrived today , didn't arrive, I quit ordering from Schwans about 3 years ago because of a smart mouth in their call center, thought I would give them another try and of course they screwed this one up......what a totally worthless company they have became.....

DO NOT depend on Schwans for timely delivery! I placed my order weeks ago and the delivery kept getting delayed. I called twice yesterday to confirm it would be delivered and twice I was assured it would be. At 6:50 pm their warehouse cancelled my order because it wasn't in stock....ruining my Thanksgiving plans for a 2nd time. The EXACT same thing happened in 2018!!! I understand that there are product shortages, but if Schwans was operating on an automated inventory tracking systems (instead of pencil and paper) then they would have known this and could have told me in advance. And to add to their failure, they do not "allow" their front line customer service staff to forward customers to supervisors or managers. What company operates like that?????? The only thing the CSR could do was offer me "rewards points" to "appease me". My Thanksgiving is ruined and their rewards points are a slap in the face. Schwans has issues of ethics and integrity....take your business elsewhere!

I bought several ice cream items off the truck last week. The ice cream is terrible. Thick and clearly bad. I left messages, completed a survey online and called what they call Customer Service. This has been the worst experience ever. I will never buy another item from Schwan's. They really do not care they have sold you a defective food item.

Out of Stock: I suppose to have 4 but got 2 stuff, Not Happy. They only charge you what's available though, at least I get my money back. So I order again in May 2022, it happen again but a little different, I order 4 and end up got 3 items and They need to learn how to stock up a lot of stuff too.

Guy knocked on my mom's door after sunset. Tried to give a fake sob story about needing to sell food for his kid. Garbage quality, garbage sales tactics

Had ribs tonite. bought a week ago smelled good looked good. But we're Way to salty. Had to stop eating them.would like credit towards another product

We have ordered for years and recently were down due to hospitalizations. We finally got healthy, made an order, to include salmon steaks for a family get together. There were eight of us and our order never showed. Called the office and the recording said they were closed, call back. We called the next day and were told the address dropped out on their end and they could come the following Monday. What good does that do? They should not charge for a terrible mistake like this.