Schwan'sReviews of schwans.com

They sent me the order instead of sending to my Friend Freddy in Pennsylvania. Told me they would resend it to Freddy and said they would not change me. They LIED, the charged me 49.00 the next day and sent Freddy 1/3 of the original order. STAY AWAY FROM THIS COMPANY, """" NO GOOD""""

This is the worst experience EVER! I received a text that they would ve at my house today between 12 and 3. So i leave work early so i can ve home to meet the driver. Then i get pushed back to 3 to 6. So still no delivery driver. Call back. Told definitely before 7pm he was in route and i am definitely on the route. Never showed, after all of these calls and guarantees, literally i was just being put off in hopes he would show up! Missed work, agents at customer service blatantly lie to you! Thanks for causing me to miss out on hours today with your lies. It may have cost me that money on my paycheck, but i just saved about 350 that was on my list to spend. You should have better capabilities than what you do or shall i say claim that you dont have! I will probably never order with you again after this experience and I would not recommend anyone else do either!

After ordering from Schwans.com for about two yrs now, I placed an order in March that never showed. They rescheduled and didn't show again. I then got an email that it had been delivered and they charged my card. After calling them they said they would deliver April 5th. Of course they didn't show up! I will never do business with them again. Requested full refund

I haven't received an order since Schwan's stopped having drivers. My latest order has not come-- payment has cleared the bank.(shipping cost more than the food). Now I find it is in a different town to be picked up. Schwan's used to do good business in this area. I suspect many have given up, as I will.

I ordered 5 items. Schwan's added 10 additional items to my order totaling over $200.00. So I tried again the next day again ordering 5 items and once again there was an additional item that I did not order. There system is so screwed up. Then trying to get my rewards deducted was another ordeal. I could have went to the grocery store quicker. This will be my last order.

Ordered December 12th items for Christmas dinner. Said will receive December 22nd. A bit close but ok. It was shipped December 22nd UPS and will not be received until December 27th. Too late for Christmas. Will close my account will not order from them again and will not recommend to friends and family. Very dissatisfied

I've ordered from Schwan's for 25 years or so, and it's always been hit or miss when it comes to service. But my latest experience makes it clear the company is now second-tier at best. I placed an order in early November; my order included a number of items I planned to use for Thanksgiving, and my credit card was charged. I was told my carrier would be by on the Monday prior to Thanksgiving, between 9 a.m. and 6 p.m. When the carrier hadn't arrived by 7 p.m., I called Schwan's, and the rep was baffled as to why my order hadn't been delivered. After several minutes on hold while she investigated, she told me the driver hadn't actually done his route that day. She said she had no additional information -- and no way to contact the driver or his local branch -- but she assured me that she could reschedule the delivery for Wednesday (the day before Thanksgiving) for between noon and 3 p.m. I emphasized the importance of receiving the order before the holiday. At 4 p.m. on Wednesday, I called to ask about the delivery, and was connected with an annoyingly upbeat and chipper male who, once I explained the reason for my call, put me on hold for several minutes, only to inform me that ... guess what? -- the driver hadn't actually done his route that day, and ... of course ... he had no way of contacting the driver or the local branch. And gosh, he was very sorry, but that he'd be happy to reschedule the delivery for after the holiday. I was decidedly *not* upbeat and chipper, and expressed my frustration. He could say nothing other than, "I understand." I canceled the order. The Friday following Thanksgiving, I called to ask when my credit card would be refunded. The rep assured me the order hadn't been processed, so all my credit card would show would be a "pending" charge. Not so. The card was charged the full amount of the delivery, minus two items that weren't in stock. Though she kept insisting I hadn't been charged -- "because that's not our policy" -- I offered to send her a screen shot of my credit card statement I was viewing on my computer at that moment. She said she couldn't access email images. I asked if I could speak to a supervisor or someone in billing to discuss the issue. Once again, she insisted the charge was merely a "pending charge" (nearly two weeks after I'd ordered), and that she had no way of forwarding my call. She couldn't have been any less helpful -- or any less compassionate. The most frustrating part of all of this is how helpless Schwan's customer service is. They have no contact with drivers or local branches, they can't connect you with someone at the company who can assist you with your specific problem, and they seem to have little respect for their customers (and little pride in their company). This was my final dealings with Schwan's. I've cut them slack (lots of it) over the years, but I've been loyal nonetheless. No more.

Delivery was 6 days late.tried to cancel the order but they would not cancel it.