Schwan's is an online grocery store that offers food delivery to your home. Products range from ice cream and dessert to meats, dairy and recipes to match.
Schwan's (schwans.com) has 63 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Showing 47 reviews with 1 star · Clear filters
Rick M.
I tracked down the schwann truck today in our subdivision only to but ice cream....as I gave the driver my card he told me it was 20.56....FOR ONE 1.5 QUART OF ICE CREAM....I took it and asked why...he said ice cream..6.79...service fee 10.00....delivery fee 3.99....blue bell...1 gallon....4.99....period....dont even slow down at my house
Don G. in K.
I placed an online order large enough to avoid the delivery fee from Schwan's. In fact, their software prompts you to increase your order to avoid the delivery fee. That's reasonable and I did just that. Well, when the truck arrived, they only had half my order. That resulted in them charging me a delivery fee because they could not delivery my full order. I'm not sure if this is illegal, but it certainly is bad business. I used to be a regular customer and now will avoid them. Don in Manhattan, Kansas
Bullitts
I quit dealing with them after they started tacking on a $9.99 service fee with no explanation. I complained to them and got a limp, "Everybody is charging service fees these days." No response to the fact that they never notified anyone; they just surreptitiously tacked it on during the checkout process. They kept sending me emails and texts about ordering again, even after I cancelled their service. I saw their driver the other day and told him why I had quit, and he said he had lost half of his business due to poor management decisions and the additional service fee.
CAROL S.
I have never complained before but.. I have been buying Schwan's for maybe 20 years. I recently bought Your Chicken Pot pies ( which I have many times) and I ate the first one and It tasted different and not like the old ones.. So tonight I tried it again.. YUK. I ate maybe less than Half and threw it in the garbage...I spend at least 50.00 or more every two weeks.. Now I am in a wonderment if I should continue.
Essa
Scheduled a delivery for today 12-3:00pm, no delivery. It's now 9:08 pm in the evening, waited all day... no call, text or email from driver. Wasted day, it's very rude and unprofessional.
Target S.
found hard pieces of bone in bagel dog. absolutely stomach turning.
Nevadawin
No problem with service or quality of food. After dealing with them for several years and qualifying for incentives and free delivery, they suddenly slipped in a $9.99 "service fee" without any notice they were changing their terms of service. Their representative was unable to explain why the addition was made or why notice was not given. Just "slipping a new fee onto the invoice" is shoddy business practice and, I believe, against the law.
Carol W.
I made my 1st and only order Food was absolutely horrible! Mac n cheese , terrible ! Angus beef burgers , terrible ! Onion rings , terrible ! So much food I ordered and it was terrible . Do not buy from this company, I called customer service and they offered a 20 dollar coupon! Haha. I replied. No thank you ! I will not order food from you again .