Schumacher Cargo LogisticsReviews of schumachercargo.com

If I could rate 0 i would. Our belongings arrived from San Francisco to the uk*, everything was saturated in mould. No I’m not joking, the boxes looked like they had been dragged behind the boat here - then crushed. We had to throw all paper goods (books, highly valued collectable cards, artworks etc..) in the bin immediately because they were so mouldy. Even the wooden crate a sculpture had been packed into for protection was saturated inside and out with black, green and white mould. That’s not all though, they lost the hardware for our bed frame so we can’t put it together on top of just absolutely destroying the finish on the wood, it’s covered in massive scrapes, there are chunks taken out. They had the audacity to charge us an extra $1500 for “storage” charges incurred because of their bad planning- then refused to release it until it was paid. Our move coordinator dropped off the face of the planet and stopped responding to any communication. *a misnomer to say our good arrived because they lost a box, that was full of sentimental items, as well as the bed hardware, and even a video game console. Do not go anywhere near schumacher cargo.

Horrendous company who turned out to be both liars and extorters. August of 2021 we engaged them to ship all of our possessions when we moved from LA to London. After they failed to get our container on a ship for an entire month, they quietly decided to store it on a chassis in shipping container parking lot without our knowledge or consent at a vast cost. We had to keep chasing them trying to find our when our container would leave but they were appallingly unresponsive. When the container eventually arrived in the UK, their UK partners, Dorree Bonner informed us that our container would not be released from the port unless we paid an out of contract additional bill for $3,500 that Schumacher had incurred for the storage. This is in addition to their 'door to door' service costing already costing us $15,000. We messaged them saying the $3.5k bill was theirs to pay not ours but they completely ignored us saying they wouldn't send us our possessions until we paid. Literally extortion. Eventually we took the excruciating decision to pay their unjust bill but they STILL failed to have the container released from the port in time. We eventually received our container in mid-December. Their customer service was appalling and they are frankly criminals profiting from the shipping crisis.

Talked extensively with Ron Turnage in Houston about the paperwork needed to ship my vehicle from the U.S. to the U.K., (previous to it's collection), so that there were no costly mistakes to deal with after they had it. Upon his approval of the paperwork as it sat, had vehicle collected from buddy's house in the states and taken to Houston for shipping. They insisted on us mailing the paperwork instead of just putting it in the vehicle, which resulted in a lost paperwork scare after they'd collected the vehicle from us. Also added to the 'storage charges' which we will get to in a minute... Was quoted $2135.00 to ship it, plus customs clearance on the U.K. side, so went ahead with the contract. The collection agent(I know, third party company...) didn't notify my buddy in the states before showing up as requested so he could take the day off work to allow the driver access to the collection address and give him a hand loading if needed, so he waited around while my buddy made his excuses at work and rushed home to get him out of the street(car transporter rig blocking small country two lane blacktop road for 3 hours, awesome! The driver couldn't drive a column shift so my buddy put it on the truck for him, then pointed out his insecure load above our vehicle(crashed car with fully open hood on top of transporter, facing forward) and asked him to tie the hood shut so it didn't come off at speed and wreck the other cars on board, or kill another road user, which he did do thankfully. Leaves my buddy's place at around 3:30pm on it's way to Houston. My buddy notices the truck broken down on the side of the highway on ramp at 4:45am the next morning whilst on his way to work, with our vehicle still on the back. Sits there for most of a day, then our vehicle is then swapped to another transporter and taken to SCL's Houston depot. When our vehicle arrives with SCL in Houston, they waste a few days waiting around for the 'lost' paperwork to show up, then inform us that it wasn't going to fly as they had previously cleared it, and a new title was needed to proceed! Ron apparently overnighted(Fed Ex) the paperwork back to my buddy in Louisiana(vehicle's origin state) for a new title, but it took him 8 more days of 'lost' paperwork BS to admit that they hadn't even sent it back yet! When the paperwork actually arrived back at buddy's house, we find out that Louisiana has a weird law that says that any vehicle with a 12 digit or shorter VIN(older vehicles) have to be inspected by the State Police at their local station before a new title can be obtained, so vehicle had to be collected from SCL in Houston and brought back to La for said inspection! To then go on to another shipping company that actually knows their job after this whole debacle. This whole experience cost me $1450.00 in storage fees(they wasted 25 of the 35 days that I was charged for themselves with their inept business practices!) & other miscellaneous BS fees which were only tacked on once I'd informed them that I'd rather poke my own eye out with a red hot poker than trust them with ANYTHING that I care about again. Add to their 'nothing accomplished' fee the amount for the return transport cost, transport to the next shipping depot, Title agency fees & state taxes & this really was a costly lesson to learn! The entire time I was dealing with Ron(after collection), he wouldn't respond to an email and could hardly be reached on the phone for comment or update. Total sham of a company, & I'm keeping my promise to Ron and his associates to tell everyone that I know about their crappy "customer service." If you love your car or truck, for it's sake(& your mental health's!!), keep it away from them! They only got one star because I can't possibly give them less on here.... Save yourself!

Move from Texas to Portugal and a part of the goods from Portugal on to Amsterdam. Paintings were 'packed' or rather thrown into a large box without any separation or packaging of the individual paintings. They ew a piece of paper around a large lamp and shade together without even taking the shade off, it came completely smashed, of course. Randomly stacks of plates had not been packed individually and of course they were broken. Schumacher does not take any responsibility, and say it's an insurance question. The insur me know.ance cut our estimate in half plus the $500 own risk and are willing to pay $83.... I am telling them this is not an insurance matter but rather negligence from their part. I am planning to go to the BBB. If anyone has a similar experience please let me know.

Excellent service. We move furniture and car from Washington DC to Porto (Portugal), door to door without any damage and loss. Great work and tank you all😊✌️👍

VERY POOR SERVICE I made a qoute on their website, they replied on e-mail asking me the same things that i already put in the questions in the quote, further delaying me, and afterwards never got back to me! i will definetly find somebody more professionel og better to ship for my business.. just terrible service!

You would think moving an apartment from California to Australia would be simple with a company that boasts such a wealth of experience. Instead, Schumacher dropped the ball at nearly every stage. The initial quote of $3,000 suddenly became $5,000 after our goods had already arrived in Australia. They REFUSED to release our goods unless we paid their ransom. On top of that, they didn't even know how to 'clear' the goods from customs. We had to hire another completely separate company - at our own expense - to do the paperwork in Australia. These people are incompetent and shady. Avoid them!

DO NOT USE....YOU HAVE BEEN WARNED !