SchlageReviews of schlage.com

Their encode plus locks are defective. Amazon kept sending replacements for the smart wi fi but both were defective. Schlage has the worst customer service. Wait times to reach someone well over 1 hr then the person you speak with is clueless. They ask for email documentation but never respond once you send the information in.

Exact same complaint as everyone else here. Program code doesn't work, customer service won't answer the phone, no help videos online for our specific model, manual gives no explanation for our issue. Ridiculous. Will definitely be looking to replace for another brand.

Absolutely no help. Over an hour on hold and still no answer. Just to ask about using the warranty since the lock went dead after 3 months

Same as all the others. Program code is not functioning and Schlage customer service will not answer the telephone.

trying to get to someone for customer service after i am locked out, tried it for hours no response at all, no body picks up the call

My Schlage Touchless electronic lock would not turn the bolt even after trying all the suggestions in the manual and online. Have tried for over a week to speak to customer service. Unsuccessful. Also sent email with no response. Today, I replaced it with another brand... ended my frustration.

Schlage electronic lock fails to unlock shortly after 3 year warranty on the electronics expired. Product was over-priced but I bought it because Schlage used to sell quality products. Those days are gone. Specific lock is BE365 PLY 716, Plymouth keypad deadbolt. It cost $177 in 2019.