SchlageReviews of schlage.com

I had two horrible customer service experiences on the same day in a row just to find out something important about a lock on my door I have from them. I waited on the phone to talk to a customer service agent for help for over a half hour but no agent ever answered. Then, I called another part of customer service for businesses and they did answer. The agent apologized for my long waiting time and said that she'd transfer me to the right department and would hang on to listen to see that I got through. That was very kind of her but she didn't do as she said she would. So, after about another 15 minutes of waiting I hung up. They sure don't seem to care for their customer's questions or concerns unless maybe you're buying in quantity. After those two experiences, it's clear to me that customer satisfaction and customer service isn't important to them. Their customer service stinks.

We ordered a smart lock with handle for a front office door, which arrived defective. Customer support, sent out the wrong replacement (a deadbolt lock) which took 20 days to arrive from the warehouse. Called customer support back and they advised us to just return to the Lowe's where we purchased it in the first place. Took 3 customer service calls and waited 30 minutes each time before speaking with someone with no resolution. So, defective product and ineffective customer service.

Horrid, non-existent customer service. Wish I could rate a zero. Finish has peeled off. I have submitted 4 online complaints and photos to Schlage and called three times. Three calls and they never answer the phone after being left waiting for over 30 minutes. During one call I requested, at their request, to be called back. No return call was ever received. In one (last one) of the four online submissions I received an automated response with a case #. I was then sent a customer satisfaction survey. I filled it out and asked to be contacted and nobody has responded. I had a similar issue with Kwikset and it was resolved within a week. The parts arrived within 2 weeks. It is clear they don't care about their customers or back their products.

Absolutely HORRIBLE products. Our experience since moving into our home has been awful with the schlage keypad lock BE469ZP. The products are cheap and ineffective. Nothing works how it is supposed to work and adding and switching codes never works using the instructions they provide. It's all BS. On top of that, you have to purchase some "hub" just to link the lock to your phone otherwise you can't make the changes to the lock from your phone. It's pathetic. I have used many keypad door locking systems and Schlage is by far the absolute WORST one out there. I would not recommend this system to my worst enemy.

I purchased a very expensive dead bolt front door keyless entry lock. It squeaks miserably and Lowe’s won’t give me credit. I hate Schlage. Can’t get through to them and lots of red tape. Waste of money! Don’t buy!!!

no customer service at Schlage - unbelievable

No customer support.

Bought Schlage lock and less than two years it stopped working, then had to wait 3 months to get a replacement from Schlage, had to pay to get it re installed and less than a month later the lock is not working. Really regret buying Schlage, worst lock ever. a real headache!