SchlageReviews of schlage.com

My lock went dead and there is no customer service whatsoever. I have been on the phone for times waiting up to two hours (they said it would take 20 minutes) with no one ever answering. If in PM they put you on hold and there is not even an option to call back. Once I got someone and they had me fill a warranty form. It came back and said they would contact me in 24-48 hours - three days later and no contact. It is the worst customer service I have ever seen. Do not buy Schlage.

I would give them ZERO STARS. They won’t answer their phone and say it’s a ten minute wait. I stayed on hold 3 times for nearly 2 hours each time. No one ever picked up the phone. Why did I wait so long on hold - I continued working.

Warranty, they will have answer the phone, tried 4 times, each time waiting over 45 minutes. I even completed the auto link they sent and got a case number, but never talked with anyone or got my issue corrected

Defective products that the manufacturer doesn't want to stand behind. They will take every step necessary to deny their issues. Now that I am finally a homeowner I am dreadfully disappointed in the new quality of Schlage. I will not be buying it ever again.

I sent an email to their support line; the Schlage wi-fi adapter for my Schlage smartlock was not very smart, and could not connect to my network. No response from Schlage two weeks later. I have over $400 invested in Schlage products, but I cannot unlock my door remotely. I can see by the other reviews that Schlage customer service is a joke. Unfortunately, I chose Schlage and they won't help me.

My encode keyless lock failed to unlock and we had no way out of first floor but ended up going through our basement after a number of attempts to re set. Put new batteries in, etc. this happened at 2:30. This is now my 3rd attempt to call and I’m now on hold again and no pick up. 3 hours later. I wanted a Baldwin and should’ve gone with my gut. Horrible customer service

StAY AWAY!! If you ever have trouble with your lock and guess what you will. It’s impossible to ever speak with anyone. They don’t respond to emails and they NEVER pick up the phone. I have remained on hold for over 40 minutes on 3 occasions with no response. Absolute worst customer service I have ever experienced. I will never buy a Schlage lock again.

Smart lock deadbolt issues. Sent email and never received a response. Tried calling twice and hung up after waiting 30 minutes each time, switching to Yale