SchlageReviews of schlage.com

Have had this brand of door handles/locks for years. Purchased two new sets for two new exterior doors. Had an issue with the deadbolts not fitting the ornamental bezel. Sent multiple emails in to customer service and called three different times and was on hold over two hours and just gave up. Email response over a week later and none of my questions answered. A generic reply from Katie. I sent a reply and the next email received was that my “customer service question was resolved and my ticket closed”. They did absolutely nothing. Katie might even be AI as the response was generic. Beyond terrible and a learning lesson for me to skip this brand moving forward. Zero effort in customer service. Embarrassing!

Do NOT Buy a Schlage Lock – Worst Experience Ever! I can't express enough just how deeply frustrated and traumatized I am by my experience with Schlage locks. This has honestly been the worst product experience I have ever had in my entire life, and I wouldn't wish it on anyone. Buyer beware! Over the course of 8 months, I went through five of the same Schlage lever locks. Each one malfunctioned in some way, and I’m beyond frustrated with the constant cycle of buying and returning defective products. Here's a breakdown of my experience: The first lock malfunctioned almost immediately. I returned it and bought a new one, thinking it was just a fluke. The second lock lasted only five months before it stopped working too. At this point, I had to reach out to customer service, which was a complete nightmare. Every time you call, you're forced to wait 45 minutes minimum just to speak with someone—if you're lucky enough to even get through! And when you finally do, they just direct you to the warranty team, which can only be reached by email. The warranty team is a joke. It took at least two weeks for them to reply to each of my emails, and each time it felt like I was talking to a completely different company with zero regard for customer service. They eventually sent me a replacement lock that didn’t work at all. So I had to buy another lock just to have something functional in the meantime. The third lock lasted two weeks before it stopped working as well. At that point, I was completely fed up. Finally, after a long struggle, the warranty department agreed to a refund. I had to send back my original lock and their faulty replacement. But this didn’t end there. They sent me to yet another company for the refund process, where I had to create a profile, wait for approval, and then receive an email from Citibank to process my refund. This process was incredibly complicated and time-consuming. After I submitted my bank info and received a confirmation that everything was successful, I was told days later that the refund was rejected. I double-checked my info, and I know for a fact it was entered correctly. I even tried PayPal and faced the same issue—Citibank kept saying my info was wrong, which was completely false. Now I’m left trying to get the refund through my debit card option, which they claim is instant, but I’m still waiting. Schlage’s customer support is an absolute disaster. I cannot stress enough how terrible the service is. It's clear they prioritize advertising and fake reviews over actually providing a functional product and customer service. I own multiple rental properties and have locks from other companies like Kwikset and One Key, which have worked just fine—no issues at all. I thought Schlage was supposed to be the best, but clearly, it's just a marketing gimmick. I'm beyond disappointed and completely traumatized by this entire ordeal. Do yourself a favor and avoid Schlage at all costs. If you don’t believe me, just try calling their customer support and see how long you’ll be on hold. Never again will I buy anything from Schlage.

Schlage Encode Plus. Just over a year old. Batteries were low. Put fresh batteries in. Worked for a day then stopped working. Updated firmware, factory reset, did all the things recommended by Schlage. No display, no sound, no lights. Cannot do reset or anything, has fresh full voltage batteries. Emailed customer service with pictures. Reply-Because of the volume of inquiries, this can take between 5-10 business days to respond. 16 business days later, still no response. (Canada)

Schlage customer service is a joke and so is their warranty. The business where I purchased my handles from told me about their lifetime warranty. My handleset on my front door was discontinued so I went with the closest match. I asked for a satin brass finish instead of polished brass. The original rep Mark told me it would not be an issue. He was kind and helpful. When I was switched over to another who would handle my order, she was rude and difficult and refused to change the finish. I am not sure why that would matter since I sent in pics and documentation. I will never purchase their garbage product again. My sister is building a new large home and I told her to go another route. My interior handles were Titan and they replace every door without issue and also changed them to satin brass. They were prompt and professional and I had my hardware within 10 days. SCHLAGE REPLACEMENTS WERE TERRIBLE QUALITY. DO YOURSELF A FAVOR AND RUN!!!!

Schlage keyless entry used to be good. Customer service was great. After buying 3 new ones in which one is already having issues and then an older one quit working and key won't open it I have called and tried messaging Schlage. 2 hours and multiple attempts and no customer service. They may have been bought out or something as it is not the same company quality or customer service. No more Schlage for me.

Will NEVER buy or deal with Schlage again. Had a smart lock installed less than 3 years ago and it does not work with my iPhone. We have spent many times calling Schlage and they cannot get it to function. Obviously, in my opinion, when the company cannot get it to function properly or even know why it is not working properly, you should NEVER deal with them.

I have a Schlage smart lock that stops working. I changed out batteries 2 times, called customer service and emailed them and got no response! 2 weeks later they called and asked if it was working yet and I said no!!! At that point he said he would email me some paperwork to fill out to receive a new one and weeks later I still haven’t received a email nor lock!!!! Their customer service is HORRIBLE!!!! This is the last Schlage lock I will buy. Removed the Schlage lock and purchased a KWIKSET….

I have a $250 smart lock in an Airbnb that is stops working in the middle of guests' stays. Their customer service is very difficult to get ahold of, as you need three pictures of the lock before you can even talk to a rep. They text you a support number, but there is no way to reference it when you call back, so you have to start the process all over again. I finally got support to give me an email address so I could send pictures and videos showing the lock not working, but the only reply I received back was a notice that they disabled that email address. This is the last Schlage lock I will buy.