SchlageReviews of schlage.com

Absolutely garbage. Schlage is like any other American Corporation trying to live off of a good old name with garbage products. It may have been of quality back in the sixties and seventies. Those days have long gone by.

Used one of their door stops. Two screws sheared in half, made of putty. Even cheapest nastiest chinese products I used have better quality screws. Plating on couple 5yr old internal door handles is coming off. Looks like bean counters are using cheapest suppliers they can find. I'm stay clear of brand going forward.

The lock would not connect with the Apple iPhone app. I tried for over 2 hours. I did all the different methods. This is a very poor lock. Now I have a big door with just one deadbolt key and a very expensive lock on it that doesn’t work.

Schlage is Schlegt (Schlage is bad) After just over a year and a half, the lock started cracking due to UV. When I logged a support case, Allegiant eventually came back to say that their warranty didn't cover scratches. I then waited a little while longer for the "scratches" to be evidently cracks. They then said the product was not IP rated so warranty would not cover the damage. Do not buy if your front door has any sunlight exposure.

In my mind, a lock has one job... But Schlage locks?!? A complete and total failure at their one job. Sometimes they work, more often, they do not. They just randomly go offline. They just randomly malfunction. They just randomly lock you out of your own house. The other day, I used the keypad to enter, placed something in the foyer and went to lock the door behind me as I headed back out. Except in those 10 seconds between me opening the door and me trying to lock the door, the damn thing quit YET AGAIN. Literally, I'm stuck standing outside unable to lock the door. And I'd like to say this was the first time, but no. I'd say this Schlage Encode lock that I paid upwards of $300 for, functions correctly <15% of the time. The rest of the time I hope and pray. Save yourself the time. Save yourself the headache (because the company refuses to stand behind it - warranty be damned). There are plenty of other locks out there - buy one of the other ones.

I'm beyond upset about their warranty. We moved into a house that had one on all entry doors. We have not lived there for more than 2.5 years and we've had to replace 3 of the locks (with the same brand). Unfortunately, when providing the sticker for warranty information, the company claimed they were made more than 3 years ago and would not cover the warranty. This was after over 2 weeks worth or correspondence with scripted replies. Very, very disappointed.

We purchased a $550.00 smart lock. Schlage never mentioned that we needed Apple Home mini pod an extra $150.00 to permit the lock to fully function. Okay we purchased the Mini. It took hours to connect the Schlage. The CS department was worthless. Apple support helped to connect it. Later I planned to change emails for the Schlage account. Nothing is easy dealing with 21st century Schlage. Google search advised we had to delete the Schlage account to change emails. NO Way! Schlage makes great door hardware. Schlage needs to stay out of the software business.

Schlage Sense is an expensive product yet its quality is poor. Used this product for only 2 yrs+ and keypad suddenly dies after battery change. Apparently, based on my research this seemed to be a common issue. Reached out to customer service but was just advised me to buy a new one since this past their 3 yr. warranty period. Bought this lock while our house is still under construction. Do not waste your money.