Tamara H.
Love the scent
Love the scent, Love how fast it came, love the attentiveness of the agents but…I was furious when I got a text past midnight. I text the person back and she apologized the next day and said she would make a note of it then 2 nights later a text @ 10:30 pm. I was about done with this company then. Teach your employees to check state the patron is in before sending text
Response from ScentihomeAug 28, 2026
Thank you for sharing your honest feedback. We’re truly sorry about the late-night messages and completely understand how frustrating and disruptive that must have been, especially after you had already brought it to our attention. We’re glad to hear that you loved the scent, fast delivery, and attentiveness of our team, but we sincerely apologize that our messaging schedule negatively affected your experience. This was not the level of service we want to provide. We’ve taken your feedback seriously and will work with our team to make sure customers are contacted at appropriate times based on their time zone. Thank you for giving us the opportunity to improve, and we truly appreciate your support.