ScentihomeReviews of scentihome.com

Response from ScentihomeJul 22, 2026

We sincerely apologize for the late-night messages and for not honoring your request to stop contacting you. We completely understand how frustrating and disruptive this must have been. This was our mistake, and we're truly sorry for the inconvenience. We've taken steps to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope you'll accept our sincere apologies.

Response from ScentihomeJul 9, 2026

We're truly sorry to hear about your experience. Could you please send us your order details via email or SMS? We've tried to locate your order but haven't been able to find it, so there may have been a misunderstanding. If this did happen, we'll make it right for you. We sincerely apologize for the inconvenience and appreciate the opportunity to resolve this.

Response from ScentihomeJul 6, 2026

We're truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. Could you please send us your full name or order number so we can look into your order right away? We'd like to investigate what happened and help resolve this as quickly as possible. In some cases, an order may have already been delivered but unfortunately misplaced during the delivery process. We also typically send tracking updates via SMS, so if possible, please check your text messages to see if you've received a tracking notification. Once we have your order details, we'll investigate immediately and do our best to make this right. Thank you, and again, we're very sorry for the inconvenience.

Response from ScentihomeJun 13, 2026

We're sorry for the inconvenience. Scentihome only sends marketing communications to customers who have opted in through our website or during the checkout process. However, mistakes can occasionally happen due to data entry errors or third-party systems. Please contact our support team with the email address or phone number that received these messages, and we'll investigate immediately and ensure your information is removed from our marketing list if requested. We appreciate you bringing this to our attention and apologize for any frustration caused.

Response from ScentihomeApr 15, 2026

Hi Debbie Smith We’re truly sorry to hear that you haven’t received your order and completely understand how frustrating this must be. We’ve tried reaching out to you via email and phone, but haven’t received a response yet. We would really appreciate it if you could get back to us so we can assist you further. After reviewing your order, we found that your shipping address is in Alaska (AK), which can sometimes result in longer delivery times than expected. This is a rare situation, and we sincerely apologize for the delay. Please rest assured that we are committed to resolving this issue for you. We are currently working with USPS to expedite your shipment. We truly value your support and hope to hear from you soon so we can make this right.

Response from ScentihomeFeb 3, 2026

Hi Chad, Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way. Our brand and products are developed independently, and while some scent inspirations may come from popular fragrance profiles, we do not intend to imitate or misrepresent any other brand. We’d really appreciate it if you could share more details about your concern by contacting us directly, so we can better understand your experience and address it properly.

Response from ScentihomeDec 1, 2025

Hi Christopher Harrell, We understand you are missing your order and apologize for any confusion. After reviewing our records, we confirmed that your order was successfully delivered on November 22, 2025. Please check with neighbors or anyone else in your household, as the package may have been left with them. I have already sent you a direct message at your phone number with the confirmed delivery details for your order. Please check your private messages so we can assist you better. We will be happy to assist you further. Thank you