ScentihomeReviews of scentihome.com

Response from ScentihomeSep 16, 2026

We’re truly sorry to hear that the scent did not meet your expectations. We’re glad to know you enjoyed the fragrance itself, but we completely understand how disappointing it can be when the scent projection feels too light. Some fragrance oils naturally have different levels of diffusion, and OUD WOOD is one of our lighter-projection scents. However, we understand that you were expecting a much stronger aroma. We’ve reached out to you directly to offer a replacement with a stronger, more noticeable scent. We truly appreciate you giving us the opportunity to make this right, and we’re also sorry that the shipping took longer than expected. Your satisfaction is very important to us.

Response from ScentihomeAug 28, 2026

Thank you for sharing your honest feedback. We’re truly sorry about the late-night messages and completely understand how frustrating and disruptive that must have been, especially after you had already brought it to our attention. We’re glad to hear that you loved the scent, fast delivery, and attentiveness of our team, but we sincerely apologize that our messaging schedule negatively affected your experience. This was not the level of service we want to provide. We’ve taken your feedback seriously and will work with our team to make sure customers are contacted at appropriate times based on their time zone. Thank you for giving us the opportunity to improve, and we truly appreciate your support.

Response from ScentihomeSep 20, 2025

We’re truly sorry for the delay and appreciate your patience. We’ve been in touch directly, and your replacement order has now been delivered. If everything looks good, we’d be grateful if you could update this review. Thank you for supporting