scenthound.comReviews of scenthound.com

Subscriptions are tricky if not downright deceptive. When I quit my subscription, the Scenthound manager quickly went in and charged my credit card an extra $70.00 above and beyond the monthly fee. Buyer beware.

I was sold a "Founding Membership" in Scent Hound Clemson several months ago. My understanding was that it would include a bath, ear cleaning, nail trimming, and teeth brushing. It never occurred to me to ASK if a brush and blow dry was extra. Or if the use of a dremel was extra! Today, while I was waiting to get my Havanese back, two very large dogs with long coats came out looking great! Not my girl - she looked like a wet rug!! I could not believe it. I've had dogs for over 30 years and never has a groomer handed her back wet! When I asked about the blow dry, it would have been $18. And the dremel was extra. And there were a bunch of "supplements" for sale. Everything was a la carte. Once again, if something sounds too good to be true, it probably is. I'm done, and that's a shame. It was a great idea, but I got no warning about the extras. It's not that the charges are a problem, it's the lack of transparency.

Not even one star! My dog died while in their care. He was fine when I left him and a half hour later I got a call saying he was limp. I was there within 3 minutes and he was laying on the floor with people around him crying and screaming. They put him in my arms so I could take him to the emergency vet but he was already dead. Heard from the owner and was told that corporate was doing an investigation. Asked to see the video, no response. DO NOT TAKE YOUR BABIES TO THIS PLACE!!!

We have been a Scenthound customer for two years. We had an issue recently, which prompted a call to customer service. The customer service rep was not the least bit helpful, and in fact, was extremely rude, arrogant and condescending! He claimed that he would have a supervisor contact me, but I still have not heard from anyone. I’m not counting on receiving a call. Extremely unprofessional! They lost a loyal customer.

They hire DEI woke morons with 0 people skills.Who don't give a damn about your dog and certainly and don't give a damn about your time. Stay far away from this shithole joke of a business. They are the worst of the worst and you have been warned. I hope you're not stupid enough to go there.You will be sorry.

I saw an add online, decided to give it a go at a trial package. Scenthound/32806. Get there earlier than the appointment scheduled, I was told the vaccine expiration to them had a discrepancie. My papers said exp 05/26. They claimed it was from the date the receipt given to me by previous owners. I get it, but what I dont get it the rudeness, the lack of empazhy from entering, and her run around wasting my time instead of been respectful of my time, helpful and honest, the woman was indiference, rude, did not want to call the places on vac cert. Bc you know it was too many for her to try to figure it out. She was just apathetic, and clearly not wanting my business. I felt uncomfortably judged, prejudiced. I simply decided to say, no thank xou, I will go elsewhere. Indeed I did, somewhere where I was treated with dignity and respect, where I felt welcome, and safe from judgement. That elsewhere was graciozs to help me figure the vaccine sitution/discrepancy and eventhough I paid more, it was worth it. Remember it was my FIRST IMPRESSION as a new and potential membership paying costumer. DO better, we live in ugly times, humanity, dignity and respect will always win. You lost this time. BTW as I was leaving, the person was sarcastic/antahonistic/gaslighting without confrontation or wor reaction from my part. It was as if she wanted me to play a part on her despicable bias agenda.

Very disappointed with their policies. After cancelling my membership, the company continued to charge my credit card even after repeated notifications.

We have been using ScentHound in Georgia, for about 1 1/2 years, for regular wash & hair cuts. Each time we bring a natural , organic shampoo, as we prefer not using any chemicals typically contained in commercial products. Never a problem, until today, a "new" manager, refused our purchased shampoo, saying it is corporate policy to only permit that with vet approval. Really annoying, and there are far too many groomers available, to return to ScentHound.